Complete AI Customer Support for Your Business SuccessComplete AI Customer Support for Your Business Success

A Support Chatbot is an AI-powered customer service tool that automates customer interactions and provides instant assistance. It uses advanced AI models to understand customer queries, provide accurate responses, and resolve common support issues 24/7. Support chatbots work by analyzing customer messages, accessing your knowledge base, and delivering personalized solutions while seamlessly escalating complex issues to human agents when needed.

YourGPT equips service teams with AI chatbots that resolve routine questions, triage complex requests, and stay available around the clock. Supporting over 100 languages and easy data imports, it delivers consistent answers from your knowledge base while escalating conversations to live agents whenever personal attention is needed.

Yes, YourGPT lets support teams launch tailored chatbots quickly. You can shape tone, responses, languages, and workflows around your brand so the assistant mirrors your customer service standards without relying on developer time.

You can train your chatbot using various data sources, including website links, a sitemap link, a Help Center link, Notion documents, or YouTube videos. Additionally, you can upload text files or formats like CSV, TXT, PDF, DOCX, PPTX, MD and more.

Yes, your chatbot can call external APIs using the Chatbot Studio. This allows the chatbot to connect with external third-party APIs or your database via APIs.

No. YourGPT gives customer service teams guided setup, reusable templates, and guardrails so anyone on the support side can add content, adjust automations, and keep answers current within minutes.

Yes, YourGPT Chatbot integrates seamlessly with a variety of systems and platforms. You can connect your chatbot to social channels such as Slack, Telegram, WhatsApp, Messenger, and Discord, CRM software, or customer care systems like Zendesk, Freshdesk, and Zohodesk to improve its functionality and deliver a more consistent user experience.

Yes, YourGPT lets you completely customize your AI chatbot. You can customize the design to match your brand's identity, such as custom branding, colors, logos, and chat interface styles, to provide your users with a consistent appearance and experience.

Start by syncing the resources your agents rely on every day—knowledge base articles, SOPs, policy docs, transcripts, or product sheets. YourGPT indexes that material and uses it to guide replies so the chatbot delivers accurate answers that reflect your process. Updating those sources keeps the assistant aligned with your latest policies.

A support chatbot can handle complex support workflows, reduce response times, handle repetitive queries automatically, and give customers instant answers at any hour. By resolving routine issues such as order updates, account questions, or policy information, it frees your support team to focus on complex cases. This not only improves customer satisfaction but also lowers operational costs and helps your business scale support without adding extra staff.

AI chatbots are now a core part of customer service. They do much more than answer basic questions. Many can guide customers through purchases, suggest relevant options, and connect with business systems to resolve issues in real time. Even with these strengths, chatbots are not a full replacement for human agents. They can face difficulties with problems that call for empathy, creative thinking, or a deeper grasp of context. These are areas where people perform best. The strongest customer service models bring the two together. Chatbots take care of routine and semi-complex enquiries at scale, while human agents handle situations that need personal judgement or emotional support. This combined approach allows businesses to serve customers quickly, keep costs manageable, and maintain meaningful relationships without overwhelming support teams.

Accuracy in customer support means giving consistent, correct, and context-aware responses to customer questions. YourGPT is designed with this in mind. Instead of relying only on pre-set scripts, it can be trained directly on your company’s own resources such as PDFs, websites, Notion pages, or Google Sheets. This ensures that the chatbot answers are aligned with your business knowledge, making them more accurate than generic bots. In practice, businesses use YourGPT to handle common support tasks like checking order status, answering return policies, or providing product information. Because it pulls answers from your verified data, the margin for error is reduced, and responses stay consistent across channels like web, WhatsApp, Messenger, Telegram, and email. For cases where a query is too complex or sensitive, YourGPT includes a live agent handoff. This balance between automation and human support helps maintain both accuracy and trust. Companies adopting YourGPT often see improvements in first-contact resolution rates, faster responses, and fewer repetitive tickets for their support teams. In short, YourGPT is as accurate as the data you provide it with. The better and more up to date your company knowledge base, the more reliable and precise the chatbot will be in customer support.

Yes. YourGPT can understand and respond in multiple languages. You can upload your data in various languages, and the chatbot will be able to understand and respond in those languages.

Yes. YourGPT connects to WhatsApp, Instagram, Messenger, Telegram, LINE, and more. You train it once on your business data, and it delivers consistent support across every channel with live agent handoff when needed.

YourGPT includes a live agent handoff feature that automatically routes complex or user requests conversations to human agents when needed. This ensures that customers receive the right level of support. The handoff can be triggered based on confidence levels (e.g unable to answer or not confident), user requests, providing a seamless transition between AI and human support.

YourGPT supports extensive integrations with popular business platforms and tools. For customer support, you can connect with Zendesk, Freshdesk, and Zoho Desk to streamline ticket management and agent workflows. E-commerce integrations include Shopify, WooCommerce, Magento, and BigCommerce for automated product inquiries and order support. Communication platforms like Slack, Microsoft Teams, Discord, WhatsApp Business, Facebook Messenger, and Telegram enable multi-channel customer engagement. CRM systems such as Salesforce, HubSpot, and Pipedrive help maintain customer context across interactions. Additionally, YourGPT integrates with Zapier for custom automation workflows, Google Analytics for performance tracking, and webhook APIs for custom system connections. These integrations ensure seamless data flow and unified customer experiences across your entire business ecosystem.

You can deploy a fully functional support chatbot with YourGPT in as little as 15-30 minutes. The rollout typically looks like this: 1) Quick account setup and platform access, 2) Import your help center, policy docs, and macros so the assistant is trained on trusted knowledge, 3) Tailor tone, guardrails, and escalation rules to match your support playbook, 4) Connect priority channels such as Shopify, WordPress, WhatsApp, or Facebook Messenger, 5) Preview the experience in real time before going live. For advanced customizations or complex integrations, deployment can take longer. Our team provides implementation support and documentation to keep the launch smooth while your agents stay focused on customers.

• Yes. You can white-label the chatbot for your brand or your clients. You can customize the chatbot to match your brand's identity, such as custom branding, colors, logos, and chat interface styles, to provide your users with a consistent appearance and experience. If you're an agency looking for a white-label solution, you can
• learn more here
• .

Yes. YourGPT supports voice-based customer queries. You can connect your chatbot to your voice assistant, such as Google Assistant, Amazon Alexa, and more. You can also connect your chatbot to your voice assistant, such as Google Assistant, Amazon Alexa, and more.

The self-learning and feedback loop works by continuously improving the chatbot's responses through multiple mechanisms: 1) User feedback via thumbs up/down ratings on responses, 2) Tracking of unanswered or incorrectly answered queries to identify knowledge gaps, 3) Analysis of conversations where users needed to be transferred to human agents, and 4) Regular review of chat transcripts to understand common user pain points. This data helps refine the chatbot's training, expand its knowledge base, and optimize response accuracy over time. The system also flags queries it was unable to answer confidently, allowing businesses to proactively add missing information and improve the chatbot's capabilities.

Yes. YourGPT provides comprehensive AI analytics to monitor key support KPIs. Through the analytics dashboard, you can track important metrics like user sentiment, resolution rates, user satisfaction scores, and conversation volumes. We also provide monthly performance insights that analyze trends, identify areas for improvement, and suggest optimization opportunities. This data helps you understand how your chatbot is performing, where it excels, and how to enhance its effectiveness for better customer support.

YourGPT supports advanced support workflows, such as multi-step conversations, context-aware responses, and custom logic flows. You can also connect your chatbot to your CRM, e-commerce platform, and other systems to automate your support workflows.

• Yes. YourGPT offers flexible pricing plans to suit different business needs. You can choose from monthly subscriptions with varying features and limits, or opt for pay-as-you-go credits for more flexible usage. We also provide a 7-day free trial to experience the platform's capabilities firsthand.You can
• View YourGPT pricing plans
• .