Privacy Policy

Last Updated on 28 April 2024

At YourGPT, we prioritise the privacy of our users. This Privacy Policy outlines our policies and practices regarding the collection, use, sharing, storage, and processing of data.

1. Introduction

This statement describes how YourGPT ("YourGPT", "we", "us", or "our") collects, uses, shares, stores, and processes data about users of the YourGPT services (the "Services") and data processed through our website, which presents our products and services (the "Website").

2. Definitions

In this Privacy Policy:

2. "Customer" means the person or business who purchased a subscription to the Services or is using the free version of the Services.

3. "Customer Bot" means a program designed to automate interactions with End-Users of a service or website, including any configuration data or other associated data developed using YourGPT software compatible with the Services by Customers, by Users on behalf of a Customer, or by YourGPT for the benefit of the Customer and that is hosted through the Services.

4. "User" means an individual using the Services on behalf of the Customer, such as an employee of the Customer.

5. "End-User" means an individual interacting with a Customer Bot hosted through our Services.

6. "Visitor" means an individual browsing our Website.

7. "data" refers to any information that identifies or could be reasonably associated with an individual.

3. Information We Collect

We collect various types of information to provide and improve our Services, including:

3.1 Information You Provide: You may provide information to us when you interact with our Services in order to use them.

3.2 Usage Information: We may automatically collect the necessary information to operate the platform or enhance the service.

4. How we use your Information

We use the information we collect for purposes including:

4.1 Providing and Improving Services: We use the information to deliver our services, personalise your experience, and improve with new features.

4.2 Communications: By creating an Account on our Service, you agree to subscribe to newsletters, marketing, or promotional materials, and other information we may send. However, you may opt out of receiving any, or all, of these communications from us by following the unsubscribe link.

4.3 Analytics: We may use analytics tools to analyse trends, track user interactions, and gather demographic information about our user base.

5. Subprocessor

We may share your information in the following circumstances:

5.1 Service Providers: We may share your information with third-party service providers who assist us in providing, maintaining, and improving our Services. These providers are obligated to protect your information and only use it for the purposes specified by us. Currently, we use services provided by:

5.2 Legal Compliance: We may disclose your information if required by law or in response to a valid legal request, such as a court order.

5.3 Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to a third party as part of the transaction. We will notify you via email or prominent notice on our website of any such change in ownership or control of your personal information.

6. Data Security

At YourGPT, we are deeply committed to the security of your personal information. We put forth every reasonable effort and utilise industry-standard measures to safeguard your information from unauthorised access, alteration, disclosure, or destruction. Our dedicated security team continuously monitors our systems, employing advanced technologies and best practices to create a secure environment for our users.

However, it's important to acknowledge that no method of transmission over the internet or electronic storage is infallible or can be guaranteed to be 100% secure. Despite our best efforts, we cannot unequivocally assure absolute security. This is a reality of the digital world we live in, and we believe it's essential to be transparent about it. However, please rest assured that in the event of any security concerns, we will act timely and decisively to address them, prioritising the privacy and security of our users above all else.

6.1 Encryption at transit & rest: At YourGPT, we are deeply committed to the security of your data. We put forth every best effort and utilise industry-standard measures to safeguard your information from unauthorised access, alteration, disclosure, or destruction. Our dedicated team continuously monitors our systems, employing advanced technologies and best practices to create a secure environment for our users.

6.2 GDPR Compliance: We comply with the General Data Protection Regulation (GDPR) regarding the collection, processing, and storage of data of individuals within the European Union (EU). We ensure that the rights of individuals under GDPR, including the right to access, rectification, erasure, and restriction of processing, are respected. For detailed information about our GDPR compliance practices, please refer to our GDPR Compliance document available at https://docs.yourgpt.ai/gdpr

7. Your Choices

You have the right to access, update, or delete your personal information. You may also opt out of receiving promotional communications from us by following the instructions provided in communications (section 4.2) or by contacting us directly.

8. Cookies

Like any other website, yourgpt.ai uses ‘cookies’. These cookies are used to store information, including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimise the users’ experience by customising our web page content based on visitors’ browser type and/or other information.

For more general information on cookies, please read “What Are Cookies”.

9. Children's Privacy

Our Services are not intended for use by children under the age of 18 (“Child” or “Children”).

We do not knowingly collect personally identifiable information from Children under 18. If you become aware that a Child has provided us with data, please contact us. If we become aware that we have collected data from Children without verification of parental consent, we will take steps to remove that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated Privacy Policy on our website or through other appropriate channels.

Contact Us

If you have any questions, concerns, or complaints about our Privacy Policy or practices, please contact us at [email protected].