AI Phone Agents are here! To get early accessJoin the community

Customer Stories
SKNANB Enhances Banking Operations with YourGPT AI Chatbot
St. Kitts-Nevis-Anguilla National Bank (SKNANB), a leading financial institution with over 50 years of service in the Caribbean, partnered with YourGPT to modernise its banking operations—delivering major improvements in customer experience and operational efficiency.
SKNANB Banking
Results with YourGPT Chatbot

85%

Customer Query Resolution Rate
Significant improvement in first-contact resolution for customer inquiries

60%

Reduction in Response Time
Faster response times for customer queries across all banking services

40%

Increase in Customer Satisfaction
Higher customer satisfaction scores due to improved service delivery

Company Overview

St Kitts Nevis Anguilla National Bank Limited (SKNANB) is the largest indigenous bank in the Federation of St. Kitts and Nevis. With a rich history dating back to 1971, SKNANB has consistently provided comprehensive banking services to retail and commercial customers. The bank offers a wide range of financial services including personal banking, business banking, international banking, and investment services, serving as a crucial financial pillar in the Caribbean region.
The Challenges Faced by SKNANB
As a growing financial institution, SKNANB faced several operational challenges that needed innovative solutions:

  • 1.

    High Volume of Customer Inquiries: SKNANB was experiencing a growing volume of customer inquiries across multiple channels, making it challenging for their staff to provide timely responses while maintaining service quality.

  • 2.

    24/7 Banking Support: The bank needed to provide round-the-clock support for basic banking queries and services, especially for international customers in different time zones.

  • 3.

    Scattered Knowledge, Slower Answers: There teams relied on multiple internal documents and systems, making it hard to provide quick, consistent answers.
How YourGPT Helped SKNANB
YourGPT helped SKNANB solve key operational challenges with AI built for modern banking:

  • 1.

    Always-On AI Banking Assistant: YourGPT handled high-volume banking queries instantly—available 24/7 without human wait times.

  • 2.

    Responsible AI: The AI was aligned with SKNANB’s policies, ensuring every response met internal and external banking regulations

  • 3.

    Multi-Channel Integration: Seamless integration across various customer service channels, providing consistent support across all platforms.
The Implementation
SKNANB worked closely with YourGPT to build and deploy a banking-specific AI agent:

  • 1.

    Trained on Banking Data: The AI was trained on SKNANB's specific banking products, services, and procedures to provide accurate information.

  • 2.

    End-to-End Secure Architecture: Implementation of bank-grade security protocols to ensure all customer interactions remained confidential and secure.

  • 3.

    Progressive Rollout: A carefully planned deployment strategy starting with basic queries and gradually expanding to more complex banking services.
Impact with YourGPT AI
The deployment of YourGPT AI led to measurable improvements in SKNANB’s customer support operations:

  • 1.

    85% Query Resolution Rate: Significant improvement in first-contact resolution for customer inquiries.

  • 2.

    24/7 Banking Support: Continuous customer support availability, enhancing service accessibility.

  • 3.

    Operational Uplift with AI: Enabled faster query resolution and service consistency across customer support channels.
The AI Leading Companies Love.
Join SKNANB and other institutions in transforming customer service with YourGPT AI .
Experience YourSelf for Free

No credit card required