AI + Human Chat: Speedy, Smart, Seamless Support
Be there for your customers always. Routine support questions are resolved quickly, while complex issues move to the right agent with complete chat context for your team.
The AI-Powered Arsenal Your Team Needs
AI First Chat
Ask Agent
Let our AI be the first to engage with your customers, providing quick, personalized responses to guide them and meet their needs.
Get Started
Seamless Human Handoff
Ask Agent
Let the AI handle simple queries so your team can focus on complex ones. The AI transfers the conversation to a human agent when the need arises.
Get Started
YourGPT Mobile App
Ask Agent
The YourGPT mobile app keeps your customer conversations within reach. Get real-time notifications, manage chats easily, and provide support from anywhere. Available on iOS and Android.
Get Started
Omni-Channel Support
Ask Agent
Manage Email, WhatsApp, Facebook Messenger, and Instagram conversations in one place. No more switching between platforms — everything stays connected.
Get Started
Live Visitor Tracking
Ask Agent
Know exactly who's on your website. See real-time visitor activity, location, and browsing history. Provide proactive support, reduce drop-offs, and increase conversions.
Get Started
Chat in 100+ Languages
AI-powered live translation for 100+ languages. Communicate effortlessly with customers worldwide. Expand your business, build trust, and provide better customer support.
Get Started
I am your AI Assistant
Design a widget that feels
uniquely yours
YourGPT gives you complete control over your chat interface. Blend it perfectly into your product—no coding required.
Monitor support metrics
and improve service outcomes
Your chat analytics,
in one view
Monitor conversation volume, intent distribution, and satisfaction signals to spot support gaps and improve response quality.
YourGPT helped us implement a Finance AI that effectively handles our banking service inquiries. The platform's robust features and ease of use made it an ideal solution for our needs.
YourGPT has helped us improve how we serve our customers at Headshots dk. The AI agent we built with YourGPT makes our customer support quicker and more efficient. It answers queries instantly, improving response times and customer satisfaction.
"YourGPT helps you automate support questions like installing mods or managing servers, so customers get instant answers without waiting. This reduces the load on your team and shortens response times."
"YourGPT Chatbot has been a promising addition to our operations. I appreciate the ability to choose from different LLMs and create workflows that fit our needs. It helps us automate customer support questions."
YourGPT ensures highly accurate and clear responses, handling complex queries with precision while maintaining a natural conversational flow.
"We use YourGPT on our Shopify store and saw an immediate drop in ticket volume by 75%. The AI now answers most product and order questions helping my support team. Customers love the 24/7 help, and we love how easy it was to set up!"
Still researching Live Chat?
Start a chat with your preferred AI assistant. See how YourGPT's AI-native live chat strictly compares with legacy tools like Intercom and Zendesk.
Frequently Asked Questions
Check out the most common questions and answers below
What is live chat software?
Live chat software allows businesses to communicate with website visitors in real-time. It provides a chat interface where customers can ask questions, request support, or get product recommendations. Businesses use live chat to improve customer engagement, reduce response times, and increase sales conversions.
What is live AI chat?
Live AI chat combines artificial intelligence with live chat functionality. It uses AI-powered chatbots to handle common customer queries, freeing up human agents for complex issues. These AI agent/chatbots can provide instant responses, learn from interactions, and integrate with customer support systems. AI chat enhances efficiency while ensuring customers receive timely assistance.
Who needs live chat software?
Live chat software is beneficial for businesses that require instant customer support or sales assistance. E-commerce websites, SaaS companies, healthcare providers, financial institutions, and service-based businesses use live chat to engage with visitors and improve customer satisfaction. Any company looking to offer quick and convenient support can benefit from it.
What are the important features of live chat software?
- Real-Time Messaging: Enables instant communication between customers and support agents.
- Chatbots & AI Integration: Automates responses to handle common queries efficiently.
- Multi-Channel Support: Integrates with social media, messaging apps, and email.
- Visitor Tracking & Analytics: Provides insights into customer behavior and engagement.
- Canned Responses: Predefined replies to improve response speed and consistency.
- File Sharing: Allows users to share documents, screenshots, and other files.
- Customization Options: Matches the chat widget with brand colors and themes.
- Integration with CRM & Helpdesk: Connects with existing support tools for seamless management.
What are the benefits of using live chat on websites?
- Faster Customer Support: Reduces wait times compared to phone or email.
- Increases Sales & Conversions: Engages visitors and assists them in making purchase decisions.
- Enhances Customer Satisfaction: Provides a convenient way for users to get help.
- Reduces Support Costs: AI chatbots and automation lower operational expenses.
- Boosts Engagement: Encourages interaction with potential customers in real time.
Why do businesses need online chat for websites?
Customers expect quick responses, and online chat meets this demand. It helps businesses provide instant support, reduce bounce rates, and improve customer experience. Online chat also builds trust, as visitors can clarify doubts before making a purchase. In industries where support plays a key role—such as e-commerce, finance, and SaaS—having live chat is a competitive advantage.
How to choose the best live chat for websites?
- Assess Your Business Needs: Determine if the platform provides AI-powered automation with human chat support.
- Check Integration Options: Ensure it connects with your existing CRM, helpdesk, and e-commerce platforms.
- Look for Automation Features: Chatbots and AI-driven responses can improve efficiency.
- Consider Scalability: Choose software that grows with your business.
- Evaluate Security & Compliance: Ensure data protection and adherence to industry standards.
- Compare Pricing & Support: Opt for a solution that fits the budget and offers reliable customer service.
Is this a bot as a service model?
Yes. This is a managed model where you can deploy AI chat from your existing support setup without building your own model infrastructure.
How quickly can this be deployed on a website?
You can quickly deploy by simply copying and pasting the script code directly onto your website—most teams are live in just a few minutes. Embedding the chat widget, configuring channels, and getting started is fast and straightforward.
Can I customize the live chat widget for brand?
Absolutely. Our widget is highly customizable—you can fully tailor colors, labels, placement, greetings, and messaging to fit your brand perfectly. For advanced needs, we also provide a Web SDK so you can extend and customize the widget beyond the default settings.
How do we measure ROI from AI-first live chat?
- Reduction in average response time and queue backlog.
- Increase in AI-assisted resolution and fewer human handoffs for routine queries.
- Improvement in first response quality, conversion support, and customer satisfaction indicators.
- Support team efficiency gains measured by handled conversations per agent.
What channels are supported besides website chat (WhatsApp, Instagram, Facebook, email)?
The platform is built for an omnichannel workflow, including WhatsApp, Instagram, Facebook, and email, with a unified conversation model so context moves with each channel.
Don't see the answer you're looking for ?
Ready to Upgrade Your Support?
Join the businesses switching from legacy chat tools. Setup takes 2 minutes. No credit card required.