AI + Human Chat: Speedy, Smart, Seamless Support
Be there for your customers—always. Our AI-powered live chat handles routine inquiries + seamlessly hands off complex issues to your team.
Must-Have Features Your Team Needs
AI First Chat
Let our Al be the first to engage with your customers, providing quick, personalized responses to guide them and meet their needs.
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Seamless Human Handoff
Let the AI handle the simple queries, so you can focus on the complex ones. The AI will transfer the conversation to a human agent when the need arises.
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Team Collaboration
Keep your team in sync with shared inboxes and real-time presence indicator. Chat transfers and conversation history ensure smooth handovers, so every message stays organized. Trusted by top teams to manage high-volume support efficiently.
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YourGPT Mobile App
The YourGPT mobile app keeps your customer conversations within reach. Get real-time notifications, manage chats easily, and provide support from anywhere. Download the YourGPT app for iOS and Android and stay responsive on the go.
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Omni-Channel Support
Manage Email, WhatsApp, Facebook Messenger, and Instagram conversations in one place. No more switching between platforms-everything stays connected. Integrate your channels and keep support smooth, organized, and hassle-free.
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Live Visitor Tracking
Know exactly who's on your website. See real-time visitor activity, location, and browsing history. Provide proactive support, reduce drop-offs, and increase conversions.
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Internal Notes
Keep customer conversations organized behind the scenes. Add internal notes, tag team members, and store key details-without customers seeing them. Improve collaboration and ensure faster, more informed responses.
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Chat in 100+ languages with automatic translation.
Al-powered live translation for 100+ languages. Communicate effortlessly with customers worldwide. Expand your business, build trust, and provide better customer support.
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Frequently Asked Questions
Check out the most common questions and answers below
What is live chat software?
Live chat software allows businesses to communicate with website visitors in real-time. It provides a chat interface where customers can ask questions, request support, or get product recommendations. Businesses use live chat to improve customer engagement, reduce response times, and increase sales conversions.
What is live AI chat?
Live AI chat combines artificial intelligence with live chat functionality. It uses AI-powered chatbots to handle common customer queries, freeing up human agents for complex issues. These AI agent/chatbots can provide instant responses, learn from interactions, and integrate with customer support systems. AI chat enhances efficiency while ensuring customers receive timely assistance.
Who needs live chat software?
Live chat software is beneficial for businesses that require instant customer support or sales assistance. E-commerce websites, SaaS companies, healthcare providers, financial institutions, and service-based businesses use live chat to engage with visitors and improve customer satisfaction. Any company looking to offer quick and convenient support can benefit from it.
What are the important features of live chat software?
- Real-Time Messaging: Enables instant communication between customers and support agents.
- Chatbots & AI Integration: Automates responses to handle common queries efficiently.
- Multi-Channel Support: Integrates with social media, messaging apps, and email.
- Visitor Tracking & Analytics: Provides insights into customer behavior and engagement.
- Canned Responses: Predefined replies to improve response speed and consistency.
- File Sharing: Allows users to share documents, screenshots, and other files.
- Customization Options: Matches the chat widget with brand colors and themes.
- Integration with CRM & Helpdesk: Connects with existing support tools for seamless management.
What are the benefits of using live chat on websites?
- Faster Customer Support: Reduces wait times compared to phone or email.
- Increases Sales & Conversions: Engages visitors and assists them in making purchase decisions.
- Enhances Customer Satisfaction: Provides a convenient way for users to get help.
- Reduces Support Costs: AI chatbots and automation lower operational expenses.
- Boosts Engagement: Encourages interaction with potential customers in real time.
Why do businesses need online chat for websites?
Customers expect quick responses, and online chat meets this demand. It helps businesses provide instant support, reduce bounce rates, and improve customer experience. Online chat also builds trust, as visitors can clarify doubts before making a purchase. In industries where support plays a key role—such as e-commerce, finance, and SaaS—having live chat is a competitive advantage.
How to choose the best live chat for websites?
- Assess Your Business Needs: Determine if the platform provides AI-powered automation with human chat support.
- Check Integration Options: Ensure it connects with your existing CRM, helpdesk, and e-commerce platforms.
- Look for Automation Features: Chatbots and AI-driven responses can improve efficiency.
- Consider Scalability: Choose software that grows with your business.
- Evaluate Security & Compliance: Ensure data protection and adherence to industry standards.
- Compare Pricing & Support: Opt for a solution that fits the budget and offers reliable customer service.
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Experience the Future of Customer Support
Start delivering exceptional customer experiences today with our AI-powered live chat solution.