Improve Your BigCommerce Store with AI Chatbots ( 5-Minute Setup)

Customer service is a must-have in e-commerce today. With 90% of shoppers expecting quick answers, adding an AI chatbot to your BigCommerce store is a smart move.

Your customers will get fast replies, personalized product suggestions, and a smoother shopping journey, while your team can handle more complex issues. It’s a practical solution to boost efficiency and keep your customers satisfied.

In this blog, We will help you integrate an AI chatbot into your BigCommerce store. Lets first quick understand basics.

What is a BigCommerce AI Chatbot?

A BigCommerce AI chatbot is a virtual assistant for your store. It handles customer inquiries, suggests products, tracks orders, and resolves common issues. Integrating AI chatbot improves response times, customer service, and sales, while being customisable to fit your brand.

Benefits of Using a BigCommerce AI Chatbot:

• 24/7 Customer Support: Provide help any time of day, ensuring your store is always accessible.
  
• Improved Customer Engagement: Offer tailored recommendations and real-time responses for a better shopping experience.
  
• Efficient Handling: Quickly address common questions and issues, easing the load on your support team.
  
• Enhanced User Experience: Help customers navigate their purchase journey smoothly.
  
• Analytics: Use analytics to determine customer behaviour to refine your decisions.
  
• Solution: Automate routine tasks to cut costs while keeping service standards high.
  
• Scalability: Manage increased customer interactions and traffic as your business grows.
  
• Multilingual Support: Provide support in multiple languages to serve a diverse audience. Learn more about how to expand your business’s reach with a multilingual chatbot.
  
• Omni-Channel Integration: Connect easily with CRM systems, email tools, and social media for smooth operations.

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How to Add AI Chatbot to BigCommerce

Add an AI chatbot to your BigCommerce store to boost engagement and simplify support. Here’s a quick guide to integrate YourGPT Chatbot.

1. Set up YourGPT:

• Visit YourGPT login page and create an account. If you have not set up a chatbot yet you can follow our guide: How to Make a Custom GPT Chatbot in Just 2 Minutes .

2. Obtain embed code:

• Customize the chatbot appearance, as you want

• Train the chatbot based on your unique business data.
  
• From the Integrations setting copy the “script” code

3. Prepare BigCommerce site:

• Log into your BigCommerce account
  
• Go to the “Storefront” on the BigCommerce Dashboard.
  
• click “Themes” in the left sidebar.

• click “Script Manager” in the left sidebar then click on create a Script.

4. Insert chatbot code:

• Add the details, insert your widget code, and save the changes.

5. Test and Deploy:

• Preview the site to ensure chatbot appears correctly
  
• Interact with the chatbot to ensure everythings works as expected

Adding an AI chatbot to your BigCommerce store transforms your customer service. It provides instant replies, personalized product recommendations, and efficient support around the clock.

An AI chatbot helps your team handle complex issues while it manages routine inquiries. This improves customer satisfaction and reduces operational costs. With its ability to scale and support multiple languages, the chatbot adapts as your business grows. To learn more about improving customer satisfaction with AI-powered chatbots, read our post on how to improve customer satisfaction.

By integrating an AI chatbot, you enhance customer interactions and streamline your operations. Follow the steps to add the chatbot to your BigCommerce store and set your business up for improved service and growth.