AI vs. Human: The Future of Customer Support
Neha
December 4, 2023
Customer support has changed a lot in recent years, with AI playing an important role. Customers now receive quick assistance, as technological advancements have improved response times.
AI chatbots provide quick answers to customer questions. They handle routine inquiries effectively, helping businesses serve their customers more efficiently.
However, the human touch remains essential. While AI can manage routine tasks, complex problems require human agents who can understand and offer personal solutions. Customers still value the personal interaction with a human agent, especially for more complex issues, as reported by emerald insights.
In this blog, we’ll compare AI and human support, and explore how they can collaborate to deliver excellent customer service in 2024.
For insights into the role of live chat in customer support and how it compares to AI chatbots, check out this article: Live Chat vs. AI Chatbots – Customer Service.
AI chatbots offer various benefits, they are not a one-size-fits-all solution. There are situations where the human touch in customer support remains irreplaceable:
Suggested Read: Smart Chatbot for Shopify: Improving Customer Engagement on Shopify Stores
Customer service chatbots have come a long way in a very short span of time. Here’s a brief look at their evolution:
GPT (Generative Pre-trained Transformer) chatbots represent the pinnacle of conversational AI. These chatbots, including the YourGPT AI Chatbot, are powered by advanced language models like ChatGPT. Here’s how GPT chatbots are transforming customer service:
YourGPT AI Chatbot is at the forefront of AI-powered customer service. Let’s explore more of what makes it unique:
The future of customer support is changing with a blend of AI technology and a human touch. AI chatbots like YourGPT AI Chatbot are transforming the way businesses interact with customers, making support more efficient and accessible. While AI chatbots have their strengths, humans remain invaluable for handling complex issues and building lasting relationships.
As we move forward, businesses that strike the right balance between AI and human support will create the most exceptional customer experiences. Using AI chatbots like YourGPT AI Chatbot is a step towards a brighter future of customer support.
YourGPT AI Chatbot is your partner in providing high-quality customer service in a world that is changing quickly. Take an active role in the Change Experience the future of customer service by signing up today!
Artificial Intelligence has advanced quickly over the past five years, moving from an experiment to a standard component of modern business. AI has become a central part of enterprise strategy. 88% of organizations are now using AI. This figure has increased from 78% the year before. This transformation is reshaping how companies run, communicate, and […]
You invest time writing your website copy. You explain features, pricing, and how everything works. The information is there. Still, some visitors leave without clarity, and small gaps in understanding often stop them from moving forward. This happens because a static page cannot adjust to what they want at that moment. They skim a section, […]
AI agent and live chat each play a different role in customer support, and the choice between them influences how a team handles growth. Companies are moving toward faster support models, and one clear trend is the use of AI to reduce operating costs by up to 30%. The difference shows up when ticket volume […]
You have definitely heard about the use of AI in marketing. But have you ever seen or learned how it can actually drive revenue? Well, firms using AI in marketing and sales report significant benefits. According to a recent study by McKinsey & Company, revenue increases from AI show up most in marketing and sales, […]
Every business talks about improving customer experience, but many struggle to understand what that experience actually looks like from the customer’s side. This is where a customer journey map becomes essential. It is a practical way to see how people discover your brand, evaluate their options, make a purchase, and decide whether to come back […]
These days, self-service options is the norm for customer support. However, simply having a knowledge base or chatbot is no longer enough. The most important thing is to determine if these tools are effective. Are your customers getting the answers they need? Or are they simply becoming increasingly irate and will eventually contact your support […]
