Top 7 Gladly Alternatives & Competitors in 2025
Gladly is a customer service platform that offers conversation-based support across multiple channels in a single thread.
As businesses grow, many look for alternatives with better automation, AI workflows, and scalability.
While Gladly covers the basics well, it lacks advanced features in AI, integration depth, and flexibility.
This blog lists 7 Gladly alternatives for 2025, comparing features, integrations, and scalability to help teams improve customer support.
Why Users Are Looking for Alternatives to Gladly?
Customers expect smooth interactions across multiple channels, and businesses need advanced automation and AI tools to keep up. Many are now considering Gladly alternatives that offer greater flexibility, deeper integrations, and stronger AI-driven customer engagement.
Where Businesses Run Into Problems
- Limited AI Automation: Gladly’s AI capabilities may not be advanced enough to automate complex workflows or enhance customer interactions efficiently.
- Rigid Customization: The platform may not fully support highly tailored customer journeys or intricate business processes.
- Integration Constraints: Limited third-party integrations can create friction in data synchronization and workflow automation.
Choosing a more versatile platform helps businesses overcome these limitations with advanced AI automation, flexible integrations, and personalized customer experiences, leading to improved efficiency and long-term growth.
List of Top 7 Gladly Alternatives in 2025
If you’re looking for a Gladly alternative that offers better automation, AI-driven support, and seamless multi-channel communication, here are seven top options to consider:
- YourGPT – AI-driven eCommerce platform automating order tracking, refunds, and sales with a no-code chatbot.
- LiveAgent – Multi-channel customer service platform with AI-driven automation, ticketing, and chat support.
- Smartsupp – AI-powered live chat and chatbot solution for improved customer support and sales.
- Kustomer – CRM offering AI automation, personalized interactions, and omnichannel messaging.
- Zoho Desk – Help desk software with AI automation, ticketing, and multi-channel support.
- Help Scout – Customer communication tool with shared inboxes, live chat, and automation.
- Gorgias – E-commerce support platform with automation, multi-channel messaging, and Shopify integration.
Each of these platforms offers unique features to enhance customer engagement, automate workflows, and improve business communication in 2025.
Comparison of the Top Seven Gladly Alternatives in 2025
Let’s explore the top alternatives to Gladly by evaluating key aspects such as features, user experience, customer support, integrations, and unique strengths that set each one apart.
1. YourGPT AI Chatbot – Top Alternative to Gladly
YourGPT is an AI agent platform built for customer support, engagement, and sales—no coding required. As a strong alternative to Gladly, it integrates with messaging apps like WhatsApp, Messenger, Instagram, and supports over 100 languages.
It handles tasks like auto-responding to common queries, routing conversations, updating CRM records, triggering actions based on customer inputs—helping businesses improve customer experience & automate there work with AI.
Features:
- No-Code AI Agent: Easily create AI-powered agents tailored to your business needs using an intuitive flow builder.
- Multilingual Support: Engage customers globally with support in over 100 languages.
- Omnichannel Integration: Connect with WhatsApp, Messenger, Instagram, and other popular communication channels.
- Automated Customer Support: Handle inquiries about orders, issues, appointments, and more automatically.
- Personalized Customer Experiences: AI-driven responses based on customer preferences, behavior, and interaction history.
- Live Chat with AI Assistance: Effortlessly switch between AI and human agents for seamless customer service.
- Custom API Integrations: Sync with CRM tools, ticketing systems, and marketing platforms for advanced automation.
User Interface:
A user-friendly, no-code AI agent builder designed for quick deployment and easy customization.
Customer Support:
24/7 support with live chat and AI assistance.
Comprehensive documentation and step-by-step guides for smooth setup and optimization.
Integration Options:
Connect with CRM platforms, payment gateways, marketing automation tools, and more.
Custom API support for enhanced workflow automation and data synchronization.
YourGPT AI Agent is the ideal solution for businesses seeking a versatile, efficient, and cost-effective alternative to Gladly. Automate customer support, enhance customer satisfaction, and drive engagement with ease.
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2. LiveAgent
LiveAgent is a comprehensive customer service and CRM platform designed to streamline support, improve customer satisfaction, and drive efficiency through AI-driven automation. With advanced ticketing, multi-channel communication, and seamless integration across chat, email, and social media, LiveAgent empowers businesses to deliver exceptional customer experiences.
With features like intelligent ticket routing, real-time chat, and automated workflows, LiveAgent helps teams manage customer inquiries effectively and maintain high service standards.
Features:
- AI-Driven Automation: Automate repetitive tasks, streamline ticket management, and optimize response times with AI-powered tools.
- Multi-Channel Support: Connect and manage customer interactions across chat, email, social media, and phone from a unified interface.
- Advanced Ticketing System: Organize, prioritize, and track customer inquiries for efficient resolution.
- Real-Time Live Chat: Engage customers instantly, reduce response time, and provide personalized support.
- CRM Capabilities: Access customer information, communication history, and insights for a holistic view of each customer.
- Customizable Workflows: Create automated workflows to streamline support processes and reduce manual efforts.
- Reporting and Analytics: Monitor team performance, track customer satisfaction, and gain actionable insights for improvement.
User Interface:
A user-friendly, customizable interface designed for quick adoption and effortless navigation.
Customer Support:
24/7 support with live chat and AI-assisted help.
Extensive knowledge base, tutorials, and setup guides for efficient onboarding.
Integration Options:
Integrate with CRM platforms, eCommerce systems, marketing tools, and communication apps.
Custom API support for enhanced automation and data synchronization.
LiveAgent is the ideal solution for businesses seeking a robust, flexible, and AI-powered customer service platform. Optimize support operations, improve customer satisfaction, and streamline communication across multiple channels.
3. Smartsupp
Smartsupp is a dynamic AI-powered customer support software designed to enhance customer service, boost sales, and streamline communication through live chat, chatbots, and automation. With its intelligent automation tools, Smartsupp empowers businesses to deliver personalized and efficient customer experiences.
By combining AI-driven chatbots with real-time live chat, Smartsupp helps businesses engage customers proactively, provide timely support, and increase overall customer satisfaction.
Features:
- Live Chat: Engage customers instantly with real-time live chat for faster responses and better customer experiences.
- AI-Powered Chatbots: Automate responses to common questions, reduce workload, and provide 24/7 support.
- Automation Tools: Streamline support processes with automated workflows, message triggers, and proactive engagement.
- Visitor Tracking: Monitor website visitors, understand their behavior, and reach out at the right moment.
- Multi-Channel Integration: Connect with customers through your website, email, and social media for seamless communication.
- Customizable Chat Widget: Match the look and feel of your brand with a customizable chat widget.
- Analytics and Reporting: Gain insights into customer interactions, measure performance, and optimize support strategies.
User Interface:
A user-friendly, customizable dashboard designed for quick setup, easy navigation, and effective team collaboration.
Customer Support:
24/7 customer support with comprehensive documentation, tutorials, and live chat assistance.
Integration Options:
Integrate with popular eCommerce platforms, CRM systems, and marketing tools.
Custom API support for advanced automation and data synchronization.
Smartsupp is the ideal solution for businesses looking to improve customer service, increase sales, and optimize support operations with AI-powered automation and real-time communication.
4. Kustomer
Kustomer is a customer service CRM designed to enhance support operations through AI-driven automation, personalized interactions, and omnichannel messaging. By centralizing customer data and streamlining communication, Kustomer empowers businesses to deliver efficient, tailored support experiences across all channels.
With advanced automation tools and seamless integration, Kustomer helps teams resolve issues faster, improve customer satisfaction, and increase operational efficiency.
Features:
- AI-Driven Automation: Automate repetitive tasks, streamline workflows, and optimize response times with intelligent automation.
- Personalized Interactions: Access complete customer profiles, interaction history, and preferences for more personalized support.
- Advanced Ticketing System: Efficiently manage and prioritize customer inquiries to ensure quick resolutions.
- CRM Capabilities: Integrate customer data, view communication history, and gain actionable insights.
- Customizable Workflows: Design automated workflows to streamline processes and enhance productivity.
- Analytics and Reporting: Track performance metrics, analyze customer data, and optimize support strategies.
User Interface:
A modern, intuitive dashboard designed for quick adoption, easy navigation, and effective team collaboration.
Customer Support:
24/7 customer support with extensive documentation, training resources, and live chat assistance.
Integration Options:
Seamlessly integrate with CRM systems, eCommerce platforms, and marketing tools.
Custom API support for advanced automation and data synchronization.
Kustomer is the ideal solution for businesses seeking a comprehensive, AI-powered customer service CRM to deliver personalized support, improve team efficiency, and optimize customer experiences.
5. Zoho Desk
Zoho Desk is a feature-rich help desk software designed to streamline customer interactions through AI-powered automation, advanced ticketing, and multi-channel support. With intelligent automation tools and a unified interface, Zoho Desk empowers businesses to enhance customer satisfaction, improve response times, and optimize support operations.
Zoho Desk’s customizable workflows, powerful analytics, and seamless integrations make it an ideal solution for businesses of all sizes seeking efficient, organized, and personalized customer service.
Features:
- AI-Powered Automation: Automate repetitive tasks, route tickets intelligently, and reduce response times with AI-driven tools.
- Advanced Ticketing System: Organize, prioritize, and track customer inquiries for efficient and timely resolutions.
- Multi-Channel Support: Connect with customers through chat, email, phone, social media, and more from a unified interface.
- Knowledge Base: Create a self-service portal with articles, FAQs, and guides to reduce repetitive inquiries.
- Customizable Workflows: Design automated workflows to streamline processes and improve team productivity.
- Contextual Customer Insights: Access complete customer profiles, communication history, and preferences for personalized support.
- Analytics and Reporting: Monitor performance metrics, analyze trends, and optimize support strategies.
User Interface:
A user-friendly, customizable dashboard designed for easy navigation, quick setup, and efficient team collaboration.
Customer Support:
24/7 support with extensive documentation, training resources, and live chat assistance.
Integration Options:
Integrates seamlessly with CRM systems, eCommerce platforms, and third-party applications.
Custom API support for advanced automation and data synchronization.
Zoho Desk is the perfect solution for businesses seeking a comprehensive, AI-powered help desk software to streamline customer interactions, increase efficiency, and deliver personalized support across multiple channels.
6. Help Scout
Help Scout is a customer communication platform designed to help small and medium businesses provide exceptional support through shared inboxes, live chat, and automation. With a focus on personalized customer experiences, Help Scout streamlines communication while maintaining a human touch.
Help Scout’s user-friendly interface, collaboration tools, and automation capabilities make it easy for teams to manage customer inquiries effectively and deliver fast, personalized support.
Features:
- Shared Inboxes: Collaborate effortlessly with team members while maintaining visibility over all customer conversations.
- Live Chat: Engage customers in real-time with customizable live chat widgets for faster, more personal interactions.
- Automation Tools: Automate workflows, organize conversations, and reduce response times with smart automation features.
- Knowledge Base: Create a self-service help center to empower customers with quick, accessible answers to common questions.
- Customer Profiles: Access communication history and customer data for personalized and context-aware responses.
- Collision Detection: Prevent duplicate responses with real-time indicators when multiple agents are viewing the same conversation.
- Analytics and Reporting: Track performance metrics, measure customer satisfaction, and gain insights to improve support.
User Interface:
A clean, intuitive interface designed for quick adoption, easy navigation, and seamless team collaboration.
Customer Support:
Reliable customer support with a comprehensive knowledge base, tutorials, and live chat assistance.
Integration Options:
Integrates smoothly with CRM systems, eCommerce platforms, and popular business tools.
Custom API support for advanced automation and data synchronization.
Help Scout is the ideal solution for small and medium businesses seeking a simple, effective, and customer-centric communication tool to improve support experiences, strengthen relationships, and optimize team collaboration.
7. Gorgias
Gorgias is a customer support platform built specifically for e-commerce businesses, offering powerful automation, multi-channel messaging, and deep integration with Shopify. Designed to streamline support operations, Gorgias helps businesses manage customer inquiries efficiently while enhancing the overall shopping experience.
With its AI-driven automation and centralized communication tools, Gorgias enables teams to provide fast, personalized support, reduce response times, and drive customer satisfaction.
Features:
- E-Commerce Automation: Automate responses to common inquiries about orders, returns, and shipping to save time and improve efficiency.
- Multi-Channel Messaging: Connect with customers across email, live chat, social media (Instagram, Facebook), and SMS from a unified dashboard.
- Shopify Integration: Access order details, process refunds, and modify customer information directly from the support interface.
- Macros and Templates: Use pre-built responses to handle FAQs quickly and maintain consistency.
- Customer Data and Insights: View complete customer profiles, order history, and previous interactions for personalized support.
- Analytics and Reporting: Monitor team performance, track customer satisfaction, and optimize support strategies.
- Collaboration Tools: Assign tickets, tag teammates, and share notes for effective teamwork.
User Interface:
A user-friendly, customizable dashboard designed for quick setup, efficient navigation, and seamless integration with e-commerce platforms.
Customer Support:
24/7 customer support with extensive documentation, live chat, and onboarding assistance.
Integration Options:
Deep integration with Shopify, as well as compatibility with WooCommerce, BigCommerce, and other e-commerce platforms.
Supports integrations with CRM systems, marketing tools, and third-party apps for advanced automation.
Gorgias is the perfect solution for e-commerce businesses seeking to enhance customer support, optimize workflows, and drive sales through personalized and efficient communication.
Choosing the Right Gladly Alternative
Selecting the right customer support platform requires understanding your business needs and priorities. Here are a few important factors to consider:
- Advanced AI: Look for AI-driven automation to streamline workflows, reduce response times, and handle repetitive inquiries.
- Ease of Use: Choose an intuitive platform that allows your team to quickly manage customer interactions.
- Integrations: Ensure seamless integration with your CRM, eCommerce tools, and communication channels.
- Scalability: Opt for a platform that grows with your business and offers flexible pricing and features.
- Customer Support: Reliable support options like live chat, knowledge bases, and responsive service are essential.
- Multi-Channel Support: Ensure the platform allows interactions across email, chat, social media, and phone.
- Customization & Personalization: Look for platforms that let you tailor workflows, responses, and automation to your business needs.
- Reporting & Analytics: Choose a platform that provides data insights to optimize support and measure satisfaction.
- Collaboration Features: Ensure the platform supports team collaboration through shared inboxes or team chat.
- Omnichannel Experience: Look for unified customer conversations across all channels for a complete history view.
- Security & Compliance: Ensure the platform meets data protection and privacy regulations, such as GDPR or CCPA.
Each Gladly alternative has unique strengths, so evaluate them based on these criteria to find the most suitable option for your business.
FAQs About Gladly Alternatives
What is the best alternative to Gladly for AI-driven customer support? ▼
YourGPT is considered one of the best alternatives to Gladly for AI-driven customer support. It offers advanced automation, a no-code setup, multilingual capabilities, and seamless omnichannel integrations, making it a versatile choice for businesses.
Which platform is best for e-commerce businesses looking to replace Gladly? ▼
Gorgias is an excellent choice for e-commerce businesses seeking a Gladly alternative. Its deep integration with Shopify, e-commerce automation features, and multi-channel messaging make it a top solution for online retail.
How do Gladly alternatives enhance customer support automation? ▼
Alternatives like YourGPT, LiveAgent, and Zoho Desk leverage AI-powered automation to handle repetitive tasks, streamline workflows, and provide personalized responses. These features help reduce response times and improve overall efficiency.
Is there a budget-friendly alternative to Gladly for small businesses? ▼
Help Scout is a budget-friendly option suitable for small and medium businesses. It offers shared inboxes, live chat, automation tools, and a user-friendly interface at an affordable price.
Can I integrate Gladly alternatives with my CRM system? ▼
Yes, most Gladly alternatives like LiveAgent, Smartsupp, and Zoho Desk offer CRM integrations to streamline data synchronization, optimize workflows, and provide a unified customer view.
Conclusion
Choosing a customer support tool isn’t just about features—it’s about making your team more efficient and keeping customers satisfied.
The top 7 Gladly alternatives we covered offer AI-powered support, reduce human error, and help businesses scale seamlessly. But the real question is:
Which one is the best fit for your needs?
YourGPT is built to minimize repetitive tasks, leverage advanced AI capabilities, and continuously improve over time—allowing your team to focus on real customer needs. If you’re looking for a solution that enhances customer interactions rather than just managing tickets, it’s worth considering.
The right support tool should streamline workflows, improve conversations, and free up your team’s time for what truly matters.
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