Top 7 Help Scout  Alternatives & Competitors in 2025

Help Scout is a popular customer support platform, but it’s not the perfect fit for everyone. As businesses grow, they often need more AI Features, customisation, integrations, or scalability.

If you are exploring other options, this article covers 7 of the best Help Scout alternatives in 2025—helping you find the right platform for your needs.

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Why Business Looking for an Alternative to HelpScout?

Help Scout is simple, easy to use, and works well for email-based support. But as businesses grow, many business face problems with limited AI features, slower feature developments compared to some competitors, and a limited customization being the biggest concerns.

Here’s why companies start looking for alternatives:

1. Too Focused on Email
   Help Scout is built around email. But today’s customers expect support on WhatsApp, Instagram, SMS, and AI agents. If your team needs a true omnichannel platform, Help Scout might not cut it.
   
2. Limited AI Features
   Help Scout offers basic automation, it lacks AI-driven chatbots, advanced ticket routing, and self-learning automation. If you want AI to handle routine queries and speed up responses, you may need a more advanced solution.
   
3. Feature Updates May Not Keep Up with Business Needs
   Some users feel that Help Scout’s updates don’t evolve as quickly as their requirements. If you need a platform that continuously adds new automation and integration features, this could be a concern.
   
4. No Built-in Phone Support
   Help Scout does not offer native phone support. While you can integrate with third-party tools, businesses that rely heavily on phone communication may prefer a platform with built-in voice support.
   
5. Customization Limits
   Automation workflows are basic and lack flexibility. If you need custom routing, complex workflows, or deeper integrations, Help Scout may feel restrictive.
   
6. Scaling Can Get Expensive
   Help Scout limits the number of mailboxes based on pricing tiers, and adding more costs extra. Some alternatives offer more generous mailbox limits without additional fees.

If you’re running into these issues, it’s worth exploring better, more scalable Help Scout alternatives that offer AI-driven automation, true omnichannel support, and cost-effective growth.

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The Top Seven HelpScout Alternatives in 2025

These are the seven best Help Scout alternatives & competitors you can choose to improve your customer support:

1. YourGPT: AI platform for creating custom AI agents without coding, with support for over 100 languages and integrations with WhatsApp, Telegram, Slack and more.
   
2. Hiver: A Gmail-based desk solution that enables teams to manage customer queries directly from their inbox, integrating seamlessly with Google Workspace.
   
3. Kayako: A customer support platform featuring a shared inbox, live chat, and a self-service portal to provide personalized support.
   
4. Gorgias: An e-commerce-focused support platform with deep integrations for platforms like Shopify, WooCommerce, and Magento.
   
5. BoldDesk: Modern support software offering AI-powered automation, ticket management, and self-service options.
   
6. Zoho Desk: A multi-channel support platform with deep integration with Zoho products.
   
7. Front: A collaborative inbox for customer communication, blending email, messaging, and automation.

Each of these platforms provides unique features to enhance customer service efficiency and engagement.

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Comparison of the Top Seven HelpScout Alternatives in 2025

Let’s take a look at some of the top alternatives to Help Scout by comparing key factors like features, pricing, user interface, customer support, integrations, and what makes each one stand out.

1. YourGPT AI Agent – Top Alternative to Help Scout

YourGPT is an AI platform that lets businesses create custom AI agents without any coding. It works with popular messaging apps like WhatsApp, Telegram, and Slack, and supports over 100 languages.

With features like voice recognition, smart conversations, and lead generation, YourGPT helps businesses improve customer support and automate tasks to save time and effort.

Key Features:

• No Code AI Agent: Create AI agent based on your business knowledge, you can also created flows for fully control of your agent.
  
• Multilingual AI Support: Communicate in over 100 languages.
  
• Omnichannel Support: Integrates with WhatsApp, Messenger, Slack, and more.
  
• Live Chat with AI Assistance: Seamless handoff between AI and human agents.
  
• Automated Ticketing: Smart ticket routing based on AI analysis.
  
• Custom API Integrations: Connect with business tools and third-party services.

Pricing Plans:

• Basic Plan: $49/month
  
• Professional Plan: $99/month
  
• Enterprise Plan: $399/month

User Interface:

• Clean, intuitive interface with an easy-to-use chatbot builder.
• AI-assisted setup and training for quick deployment.

Customer Support:

• 24/7 support with live chat and AI assistance.
• Extensive documentation and learning resources.

Integration Options:

• Supports CRM, email marketing, and third-party app integrations.
• Custom API for deeper workflow automation.

YourGPT AI Agent is ideal for businesses that need an AI-powered customer support solution with advanced automation and multilingual capabilities.

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2. Hiver

Hiver transforms Gmail into a collaborative desk, making it easy for teams to manage customer support directly from their inbox.

Key Features:

• Email-Based support: Manage customer inquiries within Gmail.
• Shared Inboxes: Assign, track, and resolve emails without forwarding.
• Automation & SLA Management: Automate workflows and response times.
• Collision Detection: Prevent duplicate responses from team members.
• Analytics & Reports: Gain insights into team performance and efficiency.

User Interface:

• Fully integrated within Gmail for a familiar experience.
• Simple setup with minimal training required.

Customer Support:

• 24/7 email and chat support.
• Dedicated account managers for premium plans.

Integration Options:

• Works seamlessly with Google Workspace.
• Connects with CRMs and collaboration tools via API.

Hiver is perfect for teams that prefer managing customer support directly from Gmail without switching platforms.

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3. Kayako

Kayako is a support solution designed for businesses that need a seamless, omnichannel customer support experience.

Key Features:

• Shared Inbox: Unify email, live chat, and social media support.
• AI Tickets: Automatically route tickets to the right agents.
• Live Chat & Messenger: Engage with customers in real time.
• Customer Journey Tracking: View conversation history for better insights.

User Interface:

• User-friendly dashboard with customizable workflows.
• No technical expertise required for setup.

Customer Support:

• 24/7 support via chat, email, and phone.
• Dedicated onboarding for new users.

Integration Options:

• Connects with CRM, eCommerce, and collaboration tools.
• API available for advanced customizations.

Kayako is a strong choice for businesses looking for a feature-rich alternative to HelpScout with omnichannel support.

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4. Gorgias

Gorgias is a solution built specifically for eCommerce businesses, offering deep integrations with Shopify, WooCommerce, and Magento.

Key Features:

• E-Commerce Integrations: Manage customer inquiries directly from Shopify and WooCommerce.
• Automated Responses: AI-powered macros and automated ticket tagging.
• Multichannel Support: Email, live chat, and social media integration.
• Revenue Tracking: Measure customer service impact on sales.

User Interface:

• Clean and intuitive UI tailored for online stores.
• Quick setup with guided onboarding.

Customer Support:

• Live chat and email support.
• Community forums and self-help resources.

Integration Options:

• Deep eCommerce integrations.
• API for custom automation workflows.

Gorgias is a great option for eCommerce businesses looking to enhance their customer support and increase sales.

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5. BoldDesk

BoldDesk is a support platform designed to improve ticket management and customer support workflows.

Key Features:

• AI Ticket Automation: Smart ticket assignment and response suggestions.
• Omnichannel Support: Email, chat, and social media integration.
• Custom Workflows: Advanced automation for ticket resolution.
• Self-Service Portal: Knowledge base and FAQ management.
• Customer Feedback Tools: Gather insights through surveys and ratings.

User Interface:

• Simple and user-friendly interface.
• Drag-and-drop customization for ticket workflows.

Customer Support:

• 24/7 live chat and email support.
• Onboarding and training resources available.

Integration Options:

• Works with CRMs, eCommerce platforms, and analytics tools.
• API for custom workflows.

BoldDesk is ideal for businesses needing a modern support tool with AI and omnichannel support.

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6. Zoho Desk

Zoho Desk is a good support software that offers various customer support features and deep integration with the Zoho ecosystem.

Key Features:

• AI-Powered Assistance: Automated responses and ticket routing.
• Multi-Channel Support: Manage emails, calls, chat, and social media queries.
• Self-Service Options: AI-powered knowledge base and FAQ automation.
• SLA & Workflow Automation: Automate repetitive tasks for better efficiency.

User Interface:

• Intuitive UI with customizable dashboards.
• Seamless navigation across multiple support channels.

Customer Support:

• 24/7 support with dedicated account managers for enterprise users.
• Extensive online community and documentation.

Integration Options:

• Works with Zoho CRM, Zoho SalesIQ, and third-party apps.
• API access for custom integrations.

Zoho Desk is a great option for businesses already using Zoho products or those needing AI-driven customer support.

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7. Front

Front is a shared inbox and collaboration platform designed for customer-facing teams.

Key Features:

• Shared Inbox: Manage team communication across email, SMS, and live chat.
• Automated Workflows: Assign, tag, and prioritize conversations automatically.
• Collaboration Tools: Internal comments and team chat within emails.
• CRM Integration: Sync customer interactions with your CRM.

User Interface:

• Minimalist and easy-to-use interface.
• Focused on team collaboration and efficiency.

Customer Support:

• Email, chat, and knowledge base support.
• Onboarding and training for new teams.

Integration Options:

• Works with CRMs, analytics tools, and productivity apps.
• Open API for advanced workflow automation.

Front is ideal for teams looking for a shared inbox that improves collaboration and customer communication.

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Choosing the Right HelpScout Alternative

When selecting a Help Scout alternative, it’s essential to focus on features that will directly improve your business efficiency and growth. Here are the key factors to keep in mind:

✅ AI Capabilities: Choose platforms that utilize AI to handle responses and optimize workflows. AI can save time, improve accuracy, ensuring your customers receive quick, reliable support and making your team more productive.

✅ Ease of Use: Don’t waste time on complicated systems. Pick a platform with a simple, intuitive interface that your team can easily learn and use right away.

✅ Customization & Integrations: Make sure the platform connects well with your CRM, eCommerce, and other tools. Seamless integration helps streamline your operations and keeps everything running smoothly.

✅ Scalability & Pricing: Select a solution that can grow with your business. You want a platform that offers the features you need now and scales with your growth, all while staying within budget.

✅ Customer Support: Look for platforms that offer better customer support, whether it is AI assisted live chat, self service helpdesk, and other important resources. This ensures that you and your team can get help when you need it most.

Each platform has its unique benefits, so the best choice depends on what your business needs. Take the time to evaluate your options, and you’ll find a platform that enhances customer support, streamlines your processes, and helps you grow.

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FAQ

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Why should I consider an alternative to HelpScout? ▼

Many businesses consider alternatives to Help Scout due to its limitations, including a focus on email support, lack of advanced AI features like AI agents and automation, slow feature updates, no built-in phone support, restricted customization options, and expensive scaling due to mailbox limitations.

Which HelpScout alternative offers the best AI-powered support? ▼

YourGPT AI provides the most advanced AI-powered support with no-code AI agent, multilingual AI responses, and seamless integration with popular platforms like WhatsApp, Telegram, Slack and more.

Which HelpScout alternative integrates best with Gmail? ▼

Hiver is the best HelpScout alternative for Gmail users, transforming Gmail into a shared inbox with automated workflows and team collaboration tools.

How does YourGPT compare to HelpScout in terms of AI capabilities? ▼

YourGPT stands out with its AI-driven solutions, offering powerful, no-code AI agent automation, multilingual support, and deep platform integrations. Unlike HelpScout, it focuses on advanced AI features and provides businesses with a flexible, scalable customer support solution.

What makes YourGPT the best alternative for businesses looking for no-code solutions? ▼

YourGPT allows businesses to create custom AI agents without any coding knowledge. It offers an intuitive interface that makes it easy for teams to set up and manage automated workflows across multiple communication channels like WhatsApp, Telegram, and Slack.

Is YourGPT better for teams with complex workflows compared to HelpScout? ▼

Yes, YourGPT is ideal for businesses with complex workflows. It supports deep integrations and customization, offering Human In the Loop & tailored solutions for teams looking for scalable customer support. HelpScout, by comparison, has limitations in workflow automation and customization.

How does YourGPT support customer service across different channels? ▼

YourGPT supports over 100 languages and integrates seamlessly with platforms like WhatsApp, Telegram, Slack, and others. This omnichannel capability makes it a stronger choice compared to HelpScout, which is mainly focused on email support.

Does YourGPT offer integrations with CRM platforms, like how I can connect with HelpScout? ▼

Yes, YourGPT offers seamless integrations with CRM platforms, ensuring a smooth transition between customer support tools. Unlike HelpScout, which can be restrictive in terms of integrations, YourGPT supports a wide variety of platforms to enhance customer experience.

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Conclusion

Choosing the right platform is important to improving your customer support and making your operations more efficient

The Help Scout alternatives we’ve covered offer features like advanced AI, automation, consitent development, easy integrations, and flexible support options. These tools help businesses manage customer inquiries faster, reduce response times, and scale as needed.

YourGPT offers a 7-day trial, so you can explore its features and see if it fits your needs.

When choosing the right platform, think about what works best for your business. The right choice will streamline your workflows and improve your customer service, letting your team focus on what matters most.

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