Question 1

Why should I choose YourGPT over Chatbase?

Accepted Answer

Both platforms answer from your documents and both can take action, so the real difference is how far the action layer goes. Chatbase caps AI Actions per agent by plan, with none at all on the Free tier and a fixed allowance on each paid tier, while YourGPT's Chatbot Studio has no per-plan action limit and adds custom code and API calls, so one agent can process a refund and update a CRM record and create a ticket inside a single multi-step flow. It also connects deeper into the stack you already run: WhatsApp and Instagram and Messenger and Telegram and Slack for channels, and Shopify and WooCommerce and Magento and BigCommerce for stores, so the agent can look up a real order rather than describe your returns policy. Add phone AI for inbound and outbound calls, proactive campaigns that trigger on events or schedules, your choice of model, and flat pricing with no message-credit ceiling, and YourGPT is the platform with more headroom.

Question 2

What is the best Chatbase alternative?

Accepted Answer

It depends on how far past answering you need the agent to go. Chatbase and YourGPT both train on your website and documents, and both can take actions. The dividing line is the ceiling. Chatbase allows a fixed number of AI Actions per agent on each plan and meters every reply against a monthly credit cap of 50 to 15,000. YourGPT's Chatbot Studio runs uncapped multi-step workflows with custom code and API calls on one flat plan. If you need document Q&A on a small budget, Chatbase's free tier is hard to beat. If you need the agent to run refunds and CRM updates and ticket creation at volume, plug into Shopify or WooCommerce or your CRM, answer on WhatsApp and Instagram and Messenger, handle phone calls inbound and outbound, and run proactive campaigns off events or schedules, that is where YourGPT has headroom.

Question 3

How does Chatbase pricing compare to YourGPT?

Accepted Answer

Chatbase prices per workspace, not per seat: Free is $0 (50 credits, 1 member), then Hobby, Standard and Pro run $40, $150 and $500 a month, or $32, $120 and $400 a month billed annually, with Enterprise on a custom quote. Extra AI agents are $300/year each and removing Chatbase branding is a $1,188/year add-on, on top of $40 per 1,000 message credits in overage. YourGPT charges one flat plan (billed annually: Essential $39, Professional $79, Advanced $349/mo, or $59/$129/$499 month-to-month, a 30-39% discount for paying annually) plus AI credits, with no per-message ceiling and no per-agent surcharge. Removing YourGPT branding is included from the Advanced plan, or a $39/mo add-on on lower plans. Figures current as of July 2026 from chatbase.co/pricing and yourgpt.ai/pricing.

Question 4

What are message credits and how do they limit me?

Accepted Answer

On Chatbase, message credits are a monthly allowance that each AI reply draws down, and every plan tier has a cap. Once you hit the cap you either move up a plan or pay for additional credits (overage), so heavy or spiky conversation volume can push costs up. YourGPT bills on transparent AI credits within a flat plan instead of a hard per-message ceiling, so usage stays more predictable.

Question 5

Does Chatbase have Voice AI?

Accepted Answer

Yes. Chatbase launched Voice AI agents in 2026, extending the same knowledge base, actions, and escalation logic it uses in chat to real-time phone support, available from the Standard plan up. YourGPT also offers voice agents across phone and voice channels. Voice is roughly at parity, so the deciding factors come down to workflows, model choice, channel breadth, and pricing.

Question 6

Can YourGPT do everything Chatbase does?

Accepted Answer

Yes, and more. YourGPT trains on your website, docs, and files, takes actions, escalates to humans, and answers in 100+ languages against Chatbase's 80+. On top of that it adds uncapped multi-step workflows with custom code, bring-your-own-model support, broader bundled channels including Telegram, and flat pricing without message-credit limits.

Question 7

Which knowledge sources can YourGPT learn from?

Accepted Answer

YourGPT can ingest your website, PDFs, Notion, Google Docs, YouTube, file uploads, and your APIs, so the agent isn't limited to one knowledge silo. This is comparable to Chatbase's training sources (website/FAQ URLs, PDFs and documents, Notion, raw text, and Q&A pairs), with the addition of live API-driven data through Chatbot Studio. Your team can also query that same knowledge base directly from any webpage using YourGPT's browser extension (Chrome and Firefox), without switching tabs.

Question 8

Does Chatbase support WhatsApp, Instagram, and Slack?

Accepted Answer

Yes. Chatbase has expanded into omnichannel and can deploy to the website widget, WhatsApp, Instagram, Messenger, Slack, email, and phone. YourGPT covers the same core channels and adds Telegram, with the main messaging channels included from the entry plan and no extra-agent fee for adding one. On raw channel coverage the two are broadly similar.

Question 9

Does YourGPT have mobile apps for support agents?

Accepted Answer

Yes. YourGPT has dedicated iOS and Android apps plus a desktop app for macOS and Windows and Linux, so your team can pick up escalations and reply to live conversations and get handoff notifications away from a desk. Chatbase is managed from its web dashboard.

Question 10

Can I bring my own AI model?

Accepted Answer

With YourGPT, enterprise plans can connect your own fine-tuned model in addition to choosing from GPT, Claude, Gemini, and others. Chatbase lets you switch between many managed models from several providers, but routes through its own infrastructure rather than your own hosted model. If model ownership matters to you, that's a meaningful difference.

Question 11

Is Chatbase compliant with SOC 2, ISO 27001, and GDPR, and where is data hosted?

Accepted Answer

Chatbase is SOC 2 Type II compliant and GDPR compliant, with HIPAA eligibility on Enterprise plans that sign a BAA (which auto-enables Zero Data Retention). Its security page does not list ISO 27001 alongside those. Its infrastructure runs on AWS in the United States, and its DPA states there is no EU-hosted option. EU/UK customers rely on Standard Contractual Clauses for data transfer. YourGPT holds the same SOC 2 Type II and GDPR baseline and offers EU data residency, with data encrypted in transit and at rest on both platforms. SSO is an Enterprise-tier feature on each. Figures current as of July 2026 from chatbase.co/security and chatbase.co/docs.

Question 12

When is Chatbase the better choice over YourGPT?

Accepted Answer

Chatbase is the stronger pick when you need a fast, simple website or FAQ bot, your team is 5 members or fewer, and you would rather start on a free-forever plan than commit to anything upfront. It also fits if you are comfortable managing a monthly message-credit budget and occasional overage charges as volume grows. Where you want uncapped agentic workflows, model freedom, EU data residency, or a bill that does not scale with a credit ceiling, YourGPT has headroom Chatbase's caps do not.

Question 13

Can YourGPT connect to Claude Desktop, Cursor, or other AI tools?

Accepted Answer

Yes. YourGPT can run as an MCP server, exposing your trained agent to tools like Claude Desktop, Cursor, and Windsurf. That's on top of Chatbot Studio's own API calls, custom code, and multi-step flows.

Question 14

What does YourGPT include that Chatbase does not?

Accepted Answer

The gap is ceilings and reach, not a missing helpdesk, because Chatbase ships one too. YourGPT adds uncapped agentic workflows with custom code and API calls, where Chatbase allows only a fixed number of AI Actions per agent on each plan. It adds phone AI for inbound and outbound calls, proactive AI campaigns that trigger on events or schedules, bring-your-own fine-tuned models on enterprise plans, and Telegram on top of the channels both cover. The widget is yours to shape rather than a fixed embed, with full CSS control, custom agent personas, and a custom domain. Your team gets native iOS and Android apps, a desktop app for macOS and Windows and Linux, and a Chrome and Firefox and Brave extension that puts the knowledge base on whatever page they are working in. Add EU data residency, and all of it sits on one flat plan with no monthly message-credit cap.

Question 15

What is YourGPT?

Accepted Answer

YourGPT is the no-code AI agent platform for customer support, sales, and operations. Its agents take real action, not just answer. Teams build self-learning, multi-agent systems that resolve up to 90% of repeated queries, deployed across web, WhatsApp, Instagram, voice, and more, with live handoff to a human team when a conversation needs one.

Question 16

Does YourGPT have real-world results, not just feature claims?

Accepted Answer

Yes. SKNANB, a Caribbean bank, reached an 85% customer query resolution rate and a 60% reduction in response time after launching on YourGPT, with a 40% increase in customer satisfaction. Mageplaza, which serves 119,000 clients across 176 countries, cut response times by 50%. Leya AI runs over 1,000 support conversations a month and automates more than 80% of them, including Stripe subscription cancellations. More than 10,000 teams run support, sales, or ops agents on YourGPT.

A Chatbase Alternative Built to Take Real Action

Reasons teams pick YourGPT over Chatbase

Flat pricing, not a message-credit ceiling

No per-message ceiling

Transparent AI credits

Fewer paid add-ons

Scales without surprises

Agentic workflows with no action caps

Call your APIs

Custom code & flows

No per-plan action caps

Full widget control

Run any model, or bring your own

GPT, Claude, Gemini & more

Bring your own model

Match model to task

No vendor lock-in

One agent across chat, social & voice

Messaging apps built in

Voice AI

100+ languages

Live human handoff

Multi-agent systems that learn and resolve

Multi-agent systems

Self-learning

Up to 90% of repeated queries

Flat pricing while it grows

YourGPT vs Chatbase, feature by feature

Where each tool actually wins

Where Chatbase is the better choice

A fast, simple website or FAQ bot

Small teams under 5 members

You want to test with zero dollars first

You only need the core channels and basic voice

Where YourGPT fits better

Agentic workflows without action caps

Predictable billing at any volume

Model freedom, including bring-your-own

EU data residency and more agents by default

Frequently Asked Questions