A Freshdesk Alternative With AI Included

It depends on what you are actually replacing. If you want AI-first automation on flat pricing, YourGPT resolves up to 90% of repeated queries on one plan that bundles team seats and AI agents, with no per-agent seat fee and no per-session AI meter. A 10-agent team on Pro with Freddy AI Copilot and 1,000 AI sessions a month lands near $15,700 in year one, against $1,368 a year on YourGPT Professional. If what you need is a like-for-like ticketing suite with SLA policies and custom objects and a large Marketplace, a traditional helpdesk is the closer swap. The question worth asking first is whether you want to change your support economics or just change vendors.

Freshdesk's paid plans run $19 per agent per month on Growth, $55 on Pro, and $89 on Enterprise, all billed annually. Freshworks advertises 20% off for annual billing on the same page, so monthly billing costs more. Chat and WhatsApp and social AI live in Freshdesk Omni instead, which runs $29, $79, and $119 per agent. On top of the seat, Freddy AI Agent is billed by session rather than by resolution at $49 per 100 sessions, and Freddy AI Copilot is a separate add-on at $29 per agent per month on Pro and Enterprise only. Day passes for occasional agents cost $2 on Growth, $7 on Pro, and $12 on Enterprise. A 10-agent team on Pro with Copilot and 1,000 AI sessions a month lands near $15,700 in year one, against $1,368 a year on YourGPT Professional including five extra seats at $7 a month. YourGPT is one flat plan (Essential $39, Professional $79, Advanced $349 per month on annual billing) plus transparent AI credits, with no per-seat fee and no per-session surcharge. Figures current as of July 2026 from freshworks.com/freshdesk/pricing and yourgpt.ai/pricing.

Freshworks bills Freddy AI Agent by session at $49 per 100 sessions, which is $0.49 a session. A session is a window rather than a single message. Freshworks' support documentation defines it as all interactions between an end user and the AI Agent inside a 24-hour window, and its pricing page defines an Email AI Agent session as a 72-hour window starting from the customer's first email. The session is the billable unit either way, so it is charged whether or not anything gets resolved. Two more terms matter. The 500 free sessions are a one-time trial credit limited to once per account, not a monthly allowance, so year two costs more than year one for the same volume. And unused sessions do not carry over to the next subscription cycle. YourGPT does not meter conversations at all, so there is no window to reconcile and no session pack to re-buy. Terms current as of July 2026 from freshworks.com/freshdesk/pricing and Freshworks' AI Agent session FAQs.

Not during the term. Freshworks' terms of service state that during the subscription term the customer is not permitted to reduce their user count or downgrade their service plan, and that plans auto-renew at the same user count and plan unless a party gives written notice at least 30 days before the term expires. In practice, if your team shrinks in month three, you keep paying for those seats until renewal, and the renewal happens by default. YourGPT bills a flat plan you can change as your team changes, with no seat count locked in for a year. Terms current as of July 2026 from freshworks.com/terms.

Freddy is Freshworks' AI layer, split mainly into Freddy AI Agent for customer-facing automation billed per session and Freddy AI Copilot for agent assist billed at $29 per agent per month. Freshworks describes Freddy as a mix of proprietary models and fine-tuned open-source models and commercial LLMs run through Microsoft Azure OpenAI, and Freshworks decides which one answers. YourGPT's AI agents are built into the platform rather than sold as metered add-ons, and you choose the underlying model, so you control both the economics and the intelligence behind every conversation.