The Gorgias Alternative That Takes Real Action
How do YourGPT's AI and features compare to Gorgias? Gorgias meters twice, on every ticket replied to and again on every conversation its AI resolves. YourGPT is a no-code AI agent platform with a self-learning multi-agent system that takes real action and resolves up to 90% of repeated queries. Use it for support or sales or operations. Everything is compared below.
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YourGPT vs Gorgias, feature by feature
Gorgias is a strong ecommerce helpdesk. YourGPT pulls ahead on AI depth, automation, voice, outbound, and pricing that does not scale with ticket volume.
Training Data SourcesLimitedFull coverage
AI Omnichannel CoverageLimitedFull coverage
Setup, Pricing & SupportWhat it takes to launch and what it costs to scale.
The real unit economics
Cost calculator: what you pay at scale
Set your monthly conversation volume and team size. Gorgias bills on ticket volume with unlimited seats, then charges separately for every conversation its AI Agent fully resolves, while YourGPT is a flat plan with AI credits included.
Your setup
Estimate Gorgias (AI Agent) vs YourGPT at your own volume.
Estimated from 2,000 conversations and 5 team members each month. Gorgias (AI Agent)& pricing data from its published pricing page.
Estimated cost
Gorgias (AI Agent)
Pro + AI Agent
$25,920/yr
- Pro plan (2,000 tickets, unlimited seats)$4,320
- 2,000 AI resolutions × $0.90Billed on top of the helpdesk ticket for the same conversation$21,600
YourGPT
Professional plan
$948/yr
- Professional planflat rate: 30M AI credits, up to 5 team members included$948
Save $24,972/yr — 96% less than Gorgias (AI Agent).
Start free trialFlat pricing, switch AI models anytime, no per-resolution fees.
- A conversation the AI resolves bills twice: once as a helpdesk ticket, once as an AI resolution.
- Gorgias does not double-bill if the shopper reaches a human within 72 hours of an automated resolution, so real cost can land below this estimate.
- Past the included automated interactions, AI overage is $1.50 per interaction rather than $0.90.
- The AI Agent is Shopify-first, so non-Shopify stores get less from the AI half of this bill.
Gorgias = the cheapest plan covering your ticket volume, plus ticket overage ($0.40 each on Starter and Basic, $0.36 on Pro and Advanced), plus $0.90 per AI resolution ($1.00 on Starter). Both meters are shown because a conversation the AI resolves consumes a ticket and a resolution. Gorgias does not double-bill when a shopper reaches a human within 72 hours of an automated resolution, so a real bill can land below this estimate. Seats are unlimited on Gorgias, so team size does not move its figure. YourGPT = the cheapest plan whose AI credits and seats cover your volume, topped up with $7 credit packs. One conversation is modelled at 5,000 AI credits, which assumes an efficient model. Same calculator and same numbers as the pricing tool.
Reasons teams move from Gorgias to YourGPT
Where an ecommerce ticket queue reaches its limits, and how an agent platform takes support and sales and operations further.
An agent you can point at any API
Gorgias's 254-app library is a genuine strength for ecommerce, with named connectors for Klaviyo, Yotpo, Recharge and Smile and AI Agent Actions built on top of them, so the agent can only do what a connector already exposes. YourGPT's AI Studio is the builder itself: call any API visually, run custom code, and branch through multi-step logic without waiting for someone to publish an integration for the system you run.
Built-in apps
Google Calendar, Sheets, Stripe, Freshdesk, Zoho and Brevo connect from AI Studio with no integration to build.
Call any API visually
Point AI Studio at your own endpoints and use live data mid-conversation.
Custom code steps
Run your own code when a task needs more than a request and a response.
Branching logic
Send the agent down different paths in one multi-step flow.
Event and schedule triggers
Agents can start a conversation on a product event or a set schedule.
Resolution across support, sales and operations
Gorgias AI Agent genuinely resolves conversations without a human, but it is shaped around one job: a Shopping Assistant before the sale and a Support Agent after it, working email, chat and SMS. YourGPT trains on whatever content you already have and resolves up to 90% of repeated queries across support, sales and operations, handing a conversation to your team with the full context attached only when a person is really needed.
Resolves without a human
Closes repeat questions itself instead of routing every message into a queue.
Handoff with context
Escalates with the full conversation and customer detail attached.
Self-learning
Surfaces the questions it could not answer so you can close knowledge gaps fast.
Not only ecommerce
SaaS, services, education and internal teams train on their own content, not a storefront catalogue.
Omnichannel and voice from one agent
Gorgias AI Agent is documented as running on email, chat and SMS, and Gorgias sells Voice and SMS as paid add-ons on top of your plan. YourGPT trains once and deploys to website chat, WhatsApp, Instagram, Messenger, Telegram, Slack and email, plus an AI voice agent that answers inbound calls and places outbound ones for reminders, follow-ups and lead qualification, in over 100 languages.
Omnichannel Integration
WhatsApp, Instagram, Messenger, Telegram and Slack from the same agent.
Voice AI both ways
Answers inbound calls and places outbound ones for follow-ups and qualification.
100+ languages
Consistent answers in over 100 languages with no extra setup.
Live human handoff
Route a complex conversation to your team on any channel.
Pick any leading model, not the one you inherit
Gorgias's own AI Agent security FAQ describes a combination of managed LLM providers including OpenAI and Anthropic plus internally fine-tuned models, with no customer choice over which one answers. YourGPT hands that decision back: switch between GPT, Claude, Gemini and others at any time, match a model to each use case, and on Enterprise plans connect a model you fine-tuned yourself.
GPT, Claude, Gemini and more
Pick a model per use case and balance cost, speed and quality.
Switch at any time
Change models without rebuilding your agent or retraining your content.
Bring your own model
Enterprise plans can connect a model you fine-tuned.
No managed-provider lock-in
Model selection stays a decision you make, not one made for you.
From existing content to a live agent
There is nothing to rebuild. Point YourGPT at your website, docs and existing help-center articles, set your tone and guardrails, connect your channels and go live, typically in 15 to 30 minutes and without engineering time. You can run it in front of Gorgias during the free trial and compare resolution quality on real conversations before you change anything.
Connect your content
Ingest your site, PDFs, Notion, Google Docs, YouTube, files and APIs.
Set tone and guardrails
Decide how the agent sounds and what it is allowed to say.
Connect your channels
Turn on web chat, messaging apps, email and voice from one place.
No-code setup
Live in under 30 minutes with no developers, on a 7-day free trial with no credit card.
Where each tool actually wins
Neither tool wins every category. Here is the honest read on which buyer each one fits, based on current pricing and capabilities.
Where Gorgias is the better choice
You run a Shopify store and want native order tooling
This is the clearest case. Gorgias connects natively to Shopify and Shopify Plus, BigCommerce, Magento and WooCommerce with unlimited multi-stores, and its AI Agent pulls live storefront details, order history, product catalogue, inventory levels and customer tags to run Actions like cancelling an order, processing a return or applying a discount without a human. YourGPT has no native Shopify connector: you would wire the same job through Zapier, Make.com, Pabbly or our API. If order actions inside the conversation are the reason you are buying, Gorgias is ahead. Verified against gorgias.com/pricing and gorgias.com/ai-agent.
You have a big support team and hate per-seat maths
Gorgias does not price per agent. Its Basic, Pro and Advanced plans each include 500 user seats and bill on tickets replied to instead. YourGPT bundles 3, 5 or 20 seats by tier and charges $7 per month for each extra seat, so a 40-agent team pays for those seats. If you have a large roster of agents and modest ticket volume, that arithmetic favours Gorgias.
Your stack already runs on the ecommerce app ecosystem
Gorgias publishes a 254-app integration library with named connectors for Klaviyo, Yotpo, Recharge and Smile, and its AI Agent takes action across 100+ ecommerce tools. If reviews, loyalty, subscriptions and returns are already wired through those apps, staying inside that ecosystem avoids rebuilding the connections yourself.
You need HIPAA documentation
Gorgias's security page offers both a SOC 2 Type II report and a HIPAA compliance report on request. YourGPT is SOC 2 Type II certified and GDPR compliant with EU data residency available, but we do not publish a HIPAA report. If your procurement checklist has a HIPAA line on it, ask Gorgias for theirs.
Where YourGPT fits better
You want a bill you can forecast
Gorgias meters two things at once: a fee on every ticket replied to, and an outcome fee when AI Agent resolves one on its own. Past your plan's allowance that is $0.36 to $0.40 per extra ticket and $1.50 per extra automated interaction, so a busy month costs more than a quiet one by design. YourGPT charges a flat plan of $39, $79 or $349 a month billed annually, with 10M to 100M AI credits and 3 to 20 seats included, and top-ups at $7 for 2M credits. Figures from gorgias.com/pricing.
You are not only an ecommerce store
Gorgias is ecommerce-shaped end to end, from its store connectors to a Shopping Assistant and Support Agent split. SaaS, services, education, healthcare and internal teams do not fit that mould. YourGPT trains on whatever content you have and deploys across chat, messaging apps and voice in over 100 languages.
You want to choose the model
Gorgias manages the AI stack for you across its own set of providers. YourGPT lets you switch between GPT, Claude, Gemini and others at any time, match a model to each use case, and connect a model you fine-tuned yourself on Enterprise plans.
Custom, multi-step automation
AI Studio gives you visual API calls, custom code execution, branching workflows, and event or schedule triggers, so the agent takes real action on your systems rather than replying from a macro or waiting for an app-store connector to exist.
Sales and outbound, not only inbound
One self-learning agent covers support and sales and operations. Voice AI handles inbound and outbound calls, proactive agents trigger on events or schedules, and lead qualification hands warm prospects to your sales team.
Frequently Asked Questions
Get answers to common questions about switching from Gorgias to YourGPT and which platform fits your team.
Why should I choose YourGPT over Gorgias?
What is the best Gorgias alternative?
What is Gorgias and what does its AI Agent do?
How does Gorgias pricing compare to YourGPT?
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Is there a free Gorgias alternative?
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