A Smarter Alternative to LiveChat and ChatBot.com

How do YourGPT's AI and features compare to LiveChat? LiveChat sells seats for human agents, and its autonomous AI resolutions are metered on a sibling product, ChatBot.com. YourGPT is a no-code AI agent platform with a self-learning multi-agent system that takes real action and resolves up to 90% of repeated queries. Use it for support or sales or operations. Everything is compared below.

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LiveChat
LiveChat
VS
YourGPT
YourGPT
Support agent working with LiveChat
Support agent working with YourGPT

YourGPT vs LiveChat, feature by feature

LiveChat is a mature live-chat product with a polished agent workspace. YourGPT pulls ahead on AI depth, automation, voice, outbound, and cost as volume grows.

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See how YourGPT stacks up against LiveChat.
LiveChatLiveChat
YourGPTYourGPT
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AI Core
How much control you get over the AI, and what it can resolve on its own.
Training Data Sources
Capped by plan
Full coverage
Help center URLs
Yes
Yes
Uploaded documents
Yes
Yes
Website crawl
Yes
Yes
Notion & Confluence
No
Yes
Google Drive, Dropbox & OneDrive
No
Yes
Gmail & Outlook
No
Yes
Past conversation history
No
Yes
OCR training from images
No
Yes
Unlimited Knowledge Sources
3 to 10 by plan
Yes
Bring Your Own Model
No
Yes
Multi-Agent Capability
No
Yes
Capabilities
What the agent can actually do for your customers.
Omnichannel Deployment
Strong
Full coverage
Website widget
Yes
Yes
Email
Yes
Yes
WhatsApp
Yes
Yes
Instagram
Yes
Yes
Messenger
Yes
Yes
Telegram
Yes
Yes
Slack
No
Yes
Discord
No
Yes
Voice AI
Via Snapcall, human only
Inbound & outbound
Proactive & Outbound
No
Yes
Languages
Multilingual
100+
Setup, Pricing & Security
What it takes to launch and what it costs to scale.
Pricing Model
Per seat, per month
$39/mo: 3 seats, 10M AI credits
Cost Grows With Your Team
Every seat adds full price
$7 per extra seat
Setup Time
Under a day
Under 30 minutes

The real unit economics

Cost calculator: what you pay at scale

Set your team size. LiveChat bills purely per seat with its AI features included, so conversation volume does not change its price — while YourGPT is a flat plan with AI credits included.

Your setup

Estimate LiveChat vs YourGPT at your own volume.

2,000
20050,000
5
150

Estimated from 2,000 conversations and 5 team members each month. LiveChat& pricing data from its published pricing page.

Estimated cost

L

LiveChat

Team plan

$2,940/yr

  • 5 seats × $49/mo (Team)$2,940
YourGPT logo

YourGPT

Professional plan

$948/yr

  • Professional planflat rate: 30M AI credits, up to 5 team members included$948

Save $1,992/yr — 68% less than LiveChat.

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Flat pricing, switch AI models anytime, no per-resolution fees.

  • LiveChat bills per seat only, so conversation volume does not change this figure — the cost moves when the team grows.
  • Reply Suggestions read from 10 knowledge sources on Team (3 on Starter), which caps how much the AI can actually answer.
  • Starter is $19/seat and Business $79/seat, so the seat line moves ±60% with the tier.
  • ChatBot.com, the automation product, is a separate subscription from about $52/mo billed annually.

LiveChat = seats times the Team rate ($49 annual, $59 monthly); Starter is $19 a seat and Business $79, which moves that line by roughly 60% either way. Conversation volume genuinely does not affect the LiveChat figure, because it has no AI usage meter. The practical ceiling is knowledge sources instead: Reply Suggestions read from 3 on Starter and 10 on Team and Business. ChatBot.com, the automation product, is a separate subscription from about $52/mo annually and is not included here. YourGPT = the cheapest plan whose AI credits and seats cover your volume, topped up with $7 credit packs. One conversation is modelled at 5,000 AI credits, which assumes an efficient model. Same calculator and same numbers as the pricing tool.

Reasons teams move from LiveChat to YourGPT

Where a seat-based live-chat workspace reaches its limits, and how an agent platform takes support and sales and operations further.

Resolution, handoff and voice in a single plan

LiveChat sells agent seats, and its plans ship AI that helps the human answer: Copilot, reply suggestions, text enhancement and chat summaries. The autonomous AI Agent that resolves without a person is priced on ChatBot.com, a separate purchase at $19 and $79 per user per month billed annually, metered at 10 resolutions a month on Essential and 200 on Growth. YourGPT is one product, so the pieces you would otherwise buy and wire together arrive connected.

One purchase, not two

Autonomous resolutions sit on ChatBot.com plans, priced and metered separately from LiveChat seats. Figures from livechat.com/pricing and chatbot.com/pricing.

Live handoff included

Escalation to a human is part of the same agent, with the conversation and customer context attached.

Voice in the same plan

The AI voice agent is not a second product to license and connect.

Flat, not per seat

$39 a month with 3 seats included, 5 on Professional and 20 on Advanced, extra seats at $7.

See AI agents in action
Live handoff, voice agent and channels as loose pieces you wire together across LiveChat and ChatBot.com, next to the same three shipping connected inside one YourGPT plan

An agent you can shape inside the product

The LiveChat Marketplace catalogues apps across analytics, CRM, e-commerce, help desk and email marketing, and its developer platform is documented well enough to build your own. That behaviour lives in the apps you install. YourGPT's AI Studio runs API calls, custom code and branching flows as agent actions inside the product, so the agent updates the order rather than passing data to an app that does.

Built-in apps

Google Calendar, Sheets, Stripe, Freshdesk, Zoho and Brevo connect from AI Studio with no integration to build.

Visual API calls

Look up an order, update a record or trigger a backend action mid-conversation.

Custom code and branching

Run your own code and multi-step logic as part of what the agent does.

Event and schedule triggers

Start a conversation on a product event or a schedule, not only when a customer writes in.

Where LiveChat still wins

If you want a browsable connector catalogue, its Marketplace beats routing through Zapier, Make.com, Pabbly or our API.

Explore AI Studio
Disconnected marketplace app cards beside the YourGPT Chatbot Studio panel running an API call, custom code and a branch as agent actions

An agent that closes the conversation

LiveChat's in-plan AI makes the person on shift faster: it drafts the reply, cleans up the wording, suggests the tag and summarises the chat. Someone still has to be there. YourGPT puts the agent in front of the queue instead, closing up to 90% of repeated queries end to end with API calls and custom code, and escalating with the full conversation only when a person is genuinely needed.

Answered without a queue

Customers get a resolution when nobody is on shift, not a position in line.

Escalation with context

When a human is needed, they open the chat already knowing what happened.

Actions, not just answers

API calls and custom code let the agent finish the task the reply would only describe.

Self-learning

The agent flags what it could not answer so you can close the knowledge gap.

See AI agents in action
A LiveChat conversation waiting on a human agent next to a YourGPT agent resolving it autonomously with API calls and custom code

One agent across every channel and live calls

LiveChat's channel list is genuinely wide: web widget, Messenger, Instagram, WhatsApp, Apple Messages for Business, SMS and email, plus in-chat voice, video and screen sharing for your team. On SMS and Apple Messages for Business it reaches further than we do, and if either is a requirement it wins outright. What YourGPT adds is an AI voice agent that answers inbound calls and places outbound ones, plus Telegram and Slack, in over 100 languages.

Omnichannel Integration

Website chat, WhatsApp, Instagram, Messenger, Telegram, Slack and email from one agent.

AI voice, inbound and outbound

The agent takes the call and makes it, rather than a call button a human picks up.

100+ languages

Consistent answers across languages with no separate setup per locale.

Where LiveChat reaches further

SMS, Apple Messages for Business and agent screen sharing are theirs, not ours.

See all channels
Customer questions routed by one YourGPT agent to web chat, WhatsApp and voice, including the inbound phone calls LiveChat leaves to human agents

From signup to a working agent in minutes

There is no second product to buy and connect before the agent can resolve anything. Point YourGPT at your site and help centre, set your tone and guardrails, connect your channels and go live. Your existing content does the training, so there is no developer and no migration project between deciding and shipping.

Rich knowledge import

Ingest your site, PDFs, docs, files and APIs rather than typing rules by hand.

Guardrails before launch

Set the tone and the limits, then let the agent take the queue.

No-code setup

Live in under 30 minutes without engineering time.

7-day free trial

Build and test the agent free, no credit card. LiveChat's own trial runs 14 days.

Get Started
Four-step YourGPT setup, connect site, import help centre, set tone and guardrails, go live, with a 15 to 30 minute timer, for teams switching from LiveChat

Where each tool actually wins

Neither tool wins every category. Here is the honest read on which buyer each one fits, based on current pricing and capabilities.

Where LiveChat is the better choice

You need SMS, Apple Messages for Business, or in-chat video

LiveChat's feature list covers the web widget, Messenger, Instagram, WhatsApp, Apple Messages for Business, SMS and email, plus in-chat voice, video and screen sharing between an agent and a visitor. YourGPT does not do SMS, Apple Messages for Business or agent screen sharing. If any of those is a requirement, LiveChat wins outright.

Your agents want a desktop app, not a browser tab

LiveChat ships native apps for Mac and Windows alongside iOS, Android and the web app. If your team lives in the agent console all day and wants it as a real desktop application with a mature canned-response, routing and reporting stack behind it, that is a decade of polish YourGPT has not spent.

A long list of off-the-shelf connectors

The LiveChat Marketplace catalogues apps across analytics, CRM, e-commerce, help desk, email marketing and more, with a documented developer platform for building your own. YourGPT connects through Zapier, Make.com, Pabbly and its API, which is flexible but is not a browsable app catalogue.

A longer look before you pay

LiveChat's trial runs 14 days with no credit card. YourGPT's is 7. Neither has a free-forever tier.

Where YourGPT fits better

You want conversations resolved, not just answered faster

LiveChat's in-plan AI speeds the human up: Copilot, reply suggestions, text enhancement, chat summaries. Metered autonomous resolutions live on ChatBot.com, a separate purchase. YourGPT's agent closes the repeat questions itself and escalates with context only when a person is needed.

You are not billing per seat

LiveChat is priced per agent seat, from $19 per agent per month billed annually. YourGPT is a flat plan from $39 per month with 3 seats included, 5 on Professional and 20 on Advanced, extra seats at $7 each. Figures from livechat.com/pricing.

The agent has to take real action

AI Studio gives you visual API calls, custom code, multi-step flows, and event or schedule triggers, so the agent updates the order rather than describing how to update it.

You want to choose the model

GPT, Claude, Gemini and others, switchable at any time, with fine-tuned models available on Enterprise. LiveChat does not publish a model choice.

Voice, and outbound as well as inbound

LiveChat's voice is an agent-to-visitor call inside the chat. YourGPT's AI voice agent answers inbound calls and places outbound ones, so support, sales follow-up and operations run from the same agent.

Frequently Asked Questions

Get answers to common questions about switching from LiveChat to YourGPT and which platform fits your team.

Why should I choose YourGPT over LiveChat?

Because LiveChat's AI assists agents while YourGPT's resolves conversations. LiveChat plans ship Copilot, reply suggestions, text enhancement, tag suggestions and chat summaries, all of which make agents faster without closing conversations for them. Autonomous AI resolution lives in ChatBot.com, a separate purchase from the same company. YourGPT resolves end to end on every connected channel, takes real action on your systems through AI Studio, handles inbound and outbound voice, runs on a model you choose, and drops per-agent pricing.

What is the best LiveChat alternative?

YourGPT, if you want conversations resolved rather than answered faster. It handles up to 90% of repeated queries on a flat $39, $79 or $349 a month billed annually, with AI credits and 3, 5 or 20 seats included plus $7 per extra seat. LiveChat is $19, $49 or $79 per agent monthly billed annually, so 10 agents on Team cost $5,880 a year against $1,056 on YourGPT Essential. Figures from livechat.com/pricing and yourgpt.ai/pricing.

What is LiveChat and what does it do?

LiveChat is a customer service platform built around real-time chat between website visitors and human agents. It covers the web widget, a standalone chat page, Messenger, Instagram, WhatsApp, Apple Messages for Business, SMS and email, plus in-chat voice, video and screen sharing. Its AI features are assistive: Copilot, reply suggestions drafted from your knowledge, text enhancement, tag suggestions and chat summaries. LiveChat, ChatBot.com and HelpDesk.com come from the same company, Text, and are bought separately.

How does LiveChat pricing compare to YourGPT?

LiveChat bills per seat: Starter $19, Team $49 and Business $79 per agent per month billed annually, $25, $59 and $89 monthly, plus a custom Enterprise tier. YourGPT is one flat plan: Essential $39, Professional $79 or Advanced $349 billed annually, or $59, $129 and $499 monthly, with 10, 30 or 100 million AI credits, 3, 5 or 20 seats, extra seats $7, and top-ups at $7 per 2 million. Figures from livechat.com/pricing and yourgpt.ai/pricing.

Do I need ChatBot.com as well as LiveChat to get AI resolutions?

To get autonomous resolutions, yes. LiveChat's own plans ship agent-assist AI; the AI Agent that resolves without a human is priced on ChatBot.com, a separate product at Essential $19 and Growth $79 per user per month billed annually, or $25 and $99 monthly, metered at 10 resolutions a month on Essential and 200 on Growth. That means two products and two per-seat bills. YourGPT bundles agent, channels and credits into one plan. Figures from chatbot.com/pricing.

Is LiveChat free?

No. Every published LiveChat plan carries a per-agent fee starting at $19 per agent per month billed annually, with a 14-day free trial and no credit card required. YourGPT is not free long-term either: a 7-day free trial with no credit card, then plans from $39 a month flat on annual billing with 3 seats included. For free forever, self-hosted open-source options are the realistic route, with the maintenance that implies.

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