Transfer AI Conversation to Operator - Crisp Chat

Transfer AI conversations to human support in Crisp Chat when the chatbot can't answer or upon user request, ensuring seamless support with automatic assignment, availability checks, and user notifications.

This template is designed to implement the process of transferring chats from YourGPT AI Bot To Crisp Chat and assigning to a human operator.

Automatic Operator Assignment: When the chatbot encounters a query it cannot handle, it will attempt to assign the conversation to a live operator.

Availability Check: The system checks for available online operators.

If Available: The chat is assigned to an online operator, and a note is added so operator get notified.
If Unavailable: The system notifies the user that support is currently offline and assures them that they will be connected as soon as an operator is available.

User Assurance: Ensures users are informed and reassured about receiving timely support, even when operators are not immediately available.

This process ensures that ticket should be escalated to support agents when chatbot cannot address their needs directly.