Customer Stories
Headshot.dk Boosts Customer Service Speed with YourGPT AI Chatbot
Headshots.dk is a Denmark-based company specialising in AI-generated professional headshots. Their platform helps individuals and businesses get studio-quality profile photos for LinkedIn, corporate websites, and personal branding — without the need for an in-person photoshoot. By combining cutting-edge AI technology with a simple, user-friendly ordering process, Headshots.dk makes professional imagery more accessible than ever.
Headshots.dk Platform Interface
Results with YourGPT Solutions

Faster Customer Service
YourGPT AI Chatbot reduced response times, allowing customers to get instant answers instead of waiting for human support.

Better User Experience
Customers receive quick, clear guidance through the headshot ordering process.

Increased Support Efficiency
Repetitive queries are handled automatically, freeing up the team to focus on more complex customer needs.

Company Overview

Headshots.dk offers an innovative alternative to traditional photography by providing high-quality, AI-generated headshots. Customers simply upload their photos, and the platform delivers polished, professional images ready for use in business profiles and marketing materials. The service is ideal for individuals seeking personal branding updates, companies needing uniform staff photos, and teams looking to avoid the time and cost of studio shoots.
The Challenges Faced by Headshots.dk
Before adopting YourGPT, Headshots.dk faced challenges such as:

  • 1.

    Slower Response Times: Customer enquiries were handled manually, leading to delays during busy periods.

  • 2.

    Repetitive Support Queries: Many questions were about the same topics, consuming valuable team resources.

  • 3.

    24/7 Availability Needs: Customers from different time zones required support outside standard Danish business hours.
How YourGPT Helped Headshots.dk
YourGPT provided AI-driven customer support that addressed these pain points:

  • 1.

    AI Chatbot for Instant Answers: Trained on Headshots.dk's workflows, FAQs, and policies to answer repetitive queries instantly.

  • 2.

    24/7 Customer Assistance: Delivered constant availability without adding more staff.

  • 3.

    Smooth Handoffs to Human Support: Escalated complex requests to the team with full conversation context for faster resolutions.
The Implementation
Working with YourGPT, Headshots.dk integrated the AI chatbot directly into their website and support channels:

  • 1.

    Custom AI Training: Fed the bot with company-specific processes, pricing, and technical requirements for accurate answers.

  • 2.

    Customer-Friendly Interface: Ensured a smooth experience from first question to final order confirmation.

  • 3.

    Ongoing Optimisation: Used chatbot conversation data to improve responses and update help content regularly.
Impact with YourGPT AI
The implementation of YourGPT's AI solutions delivered transformative results for Headshots.dk:

  • 1.

    Faster Responses: Customers now receive answers instantly instead of waiting for email replies.

  • 2.

    Better Experience: Reduced friction in the ordering process, leading to higher satisfaction.

  • 3.

    Operational Efficiency: Support staff spend more time on high-value customer interactions.
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