Results with YourGPT AI
80%
Support Resolved by AI
Most customer questions are answered without human involvement.
1000+
Monthly Conversations
YourGPT supports a high number of customer conversations each month without issues.
Improved
Operational Efficiency
Automating support and subscription requests reduced manual work and helped the team respond faster.
Company Overview
Leya AI is an education-focused AI platform based in Portugal that helps individuals improve their English fluency and confidence through guided, practical learning experiences. Built as a subscription-based product, Leya AI serves a growing global user base and manages continuous interactions related to learning progress, billing, and account management. As the platform scaled, the team realised that traditional customer support tools were not designed to handle increasing volume efficiently.
The Challenges Faced by Leya AI
Before implementing YourGPT, Leya AI encountered several operational challenges:
1.
High Support Volume: Customer conversations exceeded 1,000 per month, creating manual workload.2.
Expensive Legacy Tools: Intercom costs increased as usage scaled, without proportional value.3.
Limited Workflow Automation: Stripe subscription cancellations could not be automated reliably, requiring manual handling.
How YourGPT Helped Leya AI
YourGPT enabled Leya AI to move from reactive support to automated resolution:
1.
AI-Powered Support Agent: Deployed to handle customer queries accurately and consistently at any time.2.
End-to-End Automation: Enabled full automation of subscription and Stripe cancellation workflows.3.
Custom AI Training: Allowed precise control over responses using Leya AI’s policies, product data, and support rules.
The Implementation
Leya AI worked with YourGPT to deploy and optimize AI-driven support:
1.
Fast Deployment: The AI chatbot was integrated without disrupting existing customer workflows.2.
Knowledge-Based Training: The assistant was trained on FAQs, billing logic, and subscription policies.3.
Reliable Execution: Once trained, the system ran consistently, handling routine and transactional requests autonomously.
We were able to move away from Intercom as it became too expensive. Once set up, YourGPT runs extremely well. If you put the work into training and providing accurate information, it can genuinely automate customer service. We now run over 1,000 conversations per month and automate more than 80 percent of them, including Stripe payment management.
Thivanka De Silva
Founding Product Manager•Leya AI
Impact with YourGPT AI
The adoption of YourGPT delivered clear, measurable outcomes:
1.
Over 80% Resolution Rate: The majority of customer conversations are fully resolved by AI.2.
Reduced Support Costs: Leya AI eliminated reliance on costly per-seat support tools.3.
Operational Focus Restored: The product team reclaimed time previously spent on manual support tasks.
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