Customer Stories
SHOCKBYTE Improves Player Support & Response Times with YourGPT AI Solutions
SHOCKBYTE is a leading game server hosting provider known for delivering high-performance, low-latency multiplayer server solutions for popular titles such as Minecraft, ARK: Survival Ascended, Valheim, Rust, and more. Serving both casual players and large gaming communities, SHOCKBYTE’s platform is built for speed, reliability, and scalability.
SHOCKBYTE Platform Interface
Results with YourGPT Solutions

60%

Faster Response Times
Automated replies to common server, billing, and modding questions, reducing queues.

24/7

Global Player Support
Instant help available worldwide without expanding the support team.

Consistent Service Quality
Maintained high-quality support during peak times and game updates.

Company Overview

SHOCKBYTE empowers gamers to create and manage multiplayer worlds with ease. The company provides instant server provisioning with 24/7 uptime, global server locations to minimise latency, and full mod and plugin support for customised gameplay experiences. Their newly developed custom control panel simplifies server management for players of all skill levels, while scalable infrastructure supports both personal and commercial projects. SHOCKBYTE’s services are backed by comprehensive DDoS protection, automated backups, and expert technical support, making them a trusted choice for affordable, reliable, and performance-driven game server hosting.
The Challenges Faced by SHOCKBYTE
Before implementing YourGPT, SHOCKBYTE encountered key challenges:

  • 1.

    High-Volume Enquiries During Peak Traffic: Game updates, new releases, and seasonal promotions often caused surges in player enquiries, creating support bottlenecks.

  • 2.

    Delayed Response Times in Busy Periods: During traffic spikes, response times increased, affecting player experience and satisfaction.

  • 3.

    Round-the-Clock Support Without Expanding Staff: Meeting global player needs across all time zones without adding significant headcount was a challenge.
How YourGPT Helped SHOCKBYTE
YourGPT delivered AI-driven solutions that addressed these challenges:

  • 1.

    AI-Driven Player Support: The chatbot was trained on SHOCKBYTE's technical documentation to instantly address server setup, billing, modding, and gameplay-related queries.

  • 2.

    Real-Time Customer Insights: AI analytics revealed trending topics and player concerns, enabling proactive improvements to guides, FAQs, and platform resources.

  • 3.

    Always-On Assistance: Provided 24/7 multilingual support without the cost and complexity of expanding the support team.
The Implementation
SHOCKBYTE worked with YourGPT to integrate AI seamlessly into their support operations:

  • 1.

    Custom AI Training: Built to understand SHOCKBYTE's hosting ecosystem, delivering accurate and clear answers for complex scenarios.

  • 2.

    Smart Escalation Protocol: Escalated advanced or account-specific issues directly to the human team, ensuring continuity and quality of service.

  • 3.

    Scalable Support Infrastructure: Enabled the team to maintain fast, consistent support during major game launches and seasonal player surges.
Impact with YourGPT AI
The implementation of YourGPT's AI solutions delivered transformative results for SHOCKBYTE:

  • 1.

    60% Faster: Response times improved significantly during all traffic levels.

  • 2.

    24/7 Coverage: Global players now receive instant, accurate assistance at any time.

  • 3.

    Improved Satisfaction: Consistent, high-quality support increased player trust and loyalty.
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