Customer Stories
Talkmore Strengthens First-Line Customer Service with YourGPT
Talkmore is a Norway-based mobile operator providing mobile subscriptions and data services to individuals and businesses. With a reputation for reliable connectivity and responsive support, the company serves a wide customer base across the country and continues to strengthen its operations through digital innovation.
Talkmore Platform Interface
Results with YourGPT Solutions

Improved First-Line Support
YourGPT AI Chatbot now handles frontline enquiries, ensuring customers receive quick and accurate responses.

Faster Access to Information
Customers can now resolve subscription and billing questions instantly through advanced search, reducing time spent waiting for human assistance.

Consistent Customer Experience
The YourGPT AI delivers answers with accuracy and clarity, maintaining Talkmore's reputation for reliable and friendly support even during peak hours.

Company Overview

Talkmore is a Norwegian mobile virtual network operator (MVNO) headquartered in Oslo with a team of around 200 employees. The company provides mobile subscriptions, broadband services, and data SIMs to both individuals and businesses. With its digital-first, self-service approach, Talkmore enables customers to easily manage their accounts online while maintaining reliable and responsive customer support.
The Challenges Faced by Talkmore
Before implementing YourGPT, Talkmore encountered challenges such as:

  • 1.

    High Volume of First-Line Enquiries: Customers frequently reached out for common issues related to subscriptions, billing, and service use.

  • 2.

    Multiple Software Trials: The company tested several solutions but found limitations in usability and did not provide the expected results.

  • 3.

    Maintaining Service Standards: Delivering consistent and helpful support during peak demand periods was difficult without adding more resources.
How YourGPT Helped Talkmore
YourGPT delivered advanced AI solutions that transformed Talkmore's customer support operations:

  • 1.

    AI First-Line Support: Automated high-volume subscription and billing enquiries, giving customers instant answers and reducing support queues.

  • 2.

    Intelligent Telecom Assistance: Trained on Talkmore's services and policies, the AI understood customer intent and delivered accurate, context-aware responses aligned with company guidelines.

  • 3.

    Scalable Customer Service: Maintained consistent quality during peak demand and off-hours, allowing Talkmore to support more customers without adding extra staff.
The Implementation
Talkmore collaborated with YourGPT to deploy the AI chatbot across their support channels:

  • 1.

    AI Training on Telecom Data: The AI is trained on Talkmore's subscription plans, billing guidelines, and service instructions.

  • 2.

    Integration with Support Workflows: Seamlessly fit into existing support operations, acting as the first touchpoint for enquiries.

  • 3.

    Scalable Setup: Ensured the system could handle large volumes of queries without performance issues.
Impact with YourGPT AI
The implementation of YourGPT's AI solutions delivered transformative results for Talkmore:

  • 1.

    Instant Support: Customers now receive immediate answers instead of waiting in queues.

  • 2.

    Better Service Quality: Support is accurate, reliable, and consistent across all customer touchpoints.

  • 3.

    Operational Efficiency: Human agents can focus on more complex technical or account-related cases.
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