Customer support from business knowledge
Ved answers natural-language questions using Yotta's content, helping customers find relevant information about its services.
About Yotta Data Services
A hyperscale cloud provider using YourGPT
Yotta builds and operates hyperscale data centers and sovereign cloud platforms in India. Its Shakti Cloud platform provides GPU computing for enterprises developing and deploying AI.
That portfolio brings complex customer questions about cloud services, infrastructure, and AI workloads. Yotta uses YourGPT to put its business knowledge to work through Ved, an AI agent for customer support and sales.
Explore YottaWhat changed with YourGPT AI agents
Guidance through a technical portfolio
Customers can ask follow-up questions as they explore Yotta's cloud, data center, and AI infrastructure offerings.
Qualified leads captured in conversation
Ved helps Yotta capture sales interest while buyers are engaged, connecting product discovery with lead generation.
The Challenges Faced by Yotta
Yotta's previous rule-based chatbot was limited to predefined queries. Customers exploring a technical portfolio needed more room to ask, clarify, and find relevant information.
1.
A Fixed Set of Answers: The earlier chatbot could address only limited, predefined queries. Questions outside those paths needed a more contextual response.2.
Complex Services to Explore: Yotta's offerings span data centers, cloud services, and AI infrastructure. Buyers needed to ask questions in their own words and explore the details relevant to them.3.
A Better Path from Interest to Enquiry: Customer engagement needed to support sales as well as answer questions, helping Yotta capture qualified leads from those conversations.
How YourGPT Helped Yotta
Yotta built Ved on YourGPT's AI agent platform to connect customer support with sales. Ved uses Yotta's own knowledge to answer questions and help visitors take the next step in their buying journey.
1.
Trained on Yotta's Own Content: Official product pages, service content, and documentation were connected as training sources, so Ved answers from what Yotta already published.2.
Contextual Customer Support: Ved understands natural-language questions and responds in context, so customers can ask follow-ups as their requirements become clearer.3.
Guided Product Discovery: Ved helps visitors find the right information and explore Yotta's solutions in a two-way conversation.4.
Lead Capture in the Chat: When interest appears, Ved qualifies the need and captures the lead inside the same conversation.5.
A Path to Yotta's Experts: Visitors can request a human for official pricing, customised requirements, or further guidance from Yotta's team.
YourGPT helped us move beyond a rule-based chatbot to an AI-powered conversational experience. The earlier chatbot could only address limited, predefined queries, whereas Ved can understand natural-language questions and guide visitors with more relevant, contextual responses. This has improved the website experience by making information easier to access, supporting better visitor engagement, and helping capture qualified leads more efficiently. YourGPT has given us a scalable foundation for a more intelligent, knowledge-driven customer interaction experience across Yotta's digital platforms.
Purusharthvardhan Rathore
Product Marketing Specialist•Yotta Data Services
The Implementation
Yotta brought its business knowledge, customer conversations, and lead capture together in Ved.
1.
Connected Yotta's knowledge: Official product pages, service content, and documentation were linked as training sources, keeping Ved aligned with the catalog it represents.2.
Made Ved available to customers: Yotta deployed Ved on its websites, including Shakti Cloud, so visitors can ask questions while exploring its services.3.
Connected conversations to sales: Lead qualification and contact capture became part of the same experience, giving visitors a way to express their interest while getting answers.
Impact with YourGPT AI
Yotta's team reports easier access to information, more relevant conversations, and more efficient qualified lead capture.
1.
Information Is Easier to Access: Yotta reports that Ved makes information easier to find through relevant, contextual responses.2.
Customer Conversations Have More Context: The team describes better visitor engagement as customers move from predefined queries to natural-language conversations.3.
Lead Capture Becomes More Efficient: According to Yotta, Ved helps capture qualified leads more efficiently, supporting sales alongside customer support.
Build AI Agents That Answer and Take Action
Build on the same platform Yotta uses for customer support and sales. Train YourGPT AI agents on your business knowledge, connect your tools, and turn customer conversations into the next action.
Start Your Free 7-Day TrialNo credit card required