Yotta improves customer support and sales with YourGPT AI agents
The hyperscale cloud provider uses Ved, built on YourGPT, to answer customer questions, guide buyers, and capture qualified leads.
About Yotta Data Services
A hyperscale cloud provider using YourGPT
Yotta builds and operates hyperscale data centers and sovereign cloud platforms in India. Its Shakti Cloud platform provides GPU computing for enterprises developing and deploying AI.
That portfolio brings complex customer questions about cloud services, infrastructure, and AI workloads. Yotta uses YourGPT to put its business knowledge to work through Ved, an AI agent for customer support and sales.
Explore YottaThe change
From predefined answers to contextual conversations
Ved helps Yotta move beyond a rule-based chatbot to a more intelligent, helpful customer experience.
Limited to predefined queries
The earlier chatbot could address only limited, predefined queries. Questions outside those paths needed a more contextual response.
Answers from business knowledge
Ved answers natural-language questions using Yotta’s content, helping customers find relevant information about its services.
A complex portfolio to explore
Yotta’s offerings span data centers, cloud services, and AI infrastructure. Buyers needed to ask questions in their own words and explore the details relevant to them.
Guidance through a technical portfolio
Customers can ask follow-up questions as they explore Yotta’s cloud, data center, and AI infrastructure offerings.
A clearer path from interest to enquiry
Customer engagement needed to support sales as well as answer questions, helping Yotta capture qualified leads from those conversations.
Qualified leads captured in conversation
Ved helps Yotta capture sales interest while buyers are engaged, connecting product discovery with lead generation.
The solution
One conversation. Support and sales.
Ved, built on YourGPT, helps customers find answers, explore services, and take the next step.
Answer
Answer natural-language questions from Yotta’s business content.
Guide
Help customers explore products and the details relevant to them.
Capture
Qualify the need and capture sales interest in the same conversation.
Trained on Yotta’s official product pages, service content, and documentation.
A path to Yotta’s experts for official pricing, custom requirements, and further guidance.
The implementation
Yotta’s knowledge.
Built into Ved.
Yotta trained Ved on its own content and deployed it across its websites, including Shakti Cloud.
- Product pages
- Service content
- Documentation
Yotta“YourGPT helped us move beyond a rule-based chatbot to an AI-powered conversational experience.”
Read the full testimonial
“YourGPT helped us move beyond a rule-based chatbot to an AI-powered conversational experience. The earlier chatbot could only address limited, predefined queries, whereas Ved can understand natural-language questions and guide visitors with more relevant, contextual responses. This has improved the website experience by making information easier to access, supporting better visitor engagement, and helping capture qualified leads more efficiently. YourGPT has given us a scalable foundation for a more intelligent, knowledge-driven customer interaction experience across Yotta's digital platforms.”
Reported by Yotta
The impact with YourGPT AI
Yotta’s team reports easier access to information, more relevant conversations, and more efficient qualified lead capture.
Information is easier to access
Yotta reports that Ved makes information easier to find through relevant, contextual responses.
Conversations have more context
The team describes better visitor engagement as customers move from predefined queries to natural-language conversations.
Lead capture becomes more efficient
According to Yotta, Ved helps capture qualified leads more efficiently, supporting sales alongside customer support.
Your next step
Build your next support and sales agent.
Put your business knowledge to work on the same AI agent platform Yotta uses. Help customers find answers and take the next step.
Try it with your own knowledge
Explore YourGPT and start building an agent for your business.
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