Ada Cost Calculator
Ada is enterprise-only with no public pricing. Reported contracts range from ~$30k/yr entry to a ~$73.5k/yr median, historically around $1.00–3.50 per AI-resolved conversation, shifting toward conversation-volume contracts. It's designed for very large deployments (~300k+ conversations/yr).
Your setup
Estimate Ada vs YourGPT at your own volume.
Estimated from 2,000 conversations and 5 team members each month. Ada & pricing data last verified July 2026.
Estimated cost
Ada
Enterprise quote
Custom quote
YourGPT
Professional plan
$948 /yr
Ada is quote-only. YourGPT gives you a flat, public price at this volume with no per-resolution fees.
Flat pricing, switch AI models anytime, no per-resolution fees.
- No public pricing. Reported contracts: ~$30k/yr entry, ~$73.5k/yr median, roughly $1.00–3.50 per AI-resolved conversation. Built for ~300k+ conversations/yr.
Estimates use each platform's published rates as of July 2026. Want to compare every platform at once? Use the full calculator →
Compare costs across leading platforms
See how estimated monthly pricing stacks up for a team of 5 agents handling 2,000 conversations. Find out which tools stay affordable as you scale.
YourGPT
Professional plan
YourGPT charges a flat workspace price with no per-seat fees. The Professional plan ($79/mo) includes 5 team seats and 30M AI credits (enough for ~6,000 AI conversations). Scaling up is extremely cheap: add-ons are just $7 for 2M extra credits, rather than paying a hefty per-resolution tax.
Plans
- Essential: $39/mo annual ($59 monthly), 10M AI credits, 3 team members, 2 chatbots
- Professional: $79/mo annual ($129 monthly), 30M AI credits, 5 team members, 5 chatbots
- Advanced: $349/mo annual ($499 monthly), 100M AI credits, 20 team members, 10 chatbots
- Extra credits: $7 per 2M-credit add-on, stackable up to 100 add-ons (+200M credits)
- Enterprise: custom flat pricing, dedicated support
How AI is Billed
AI credits per token. A typical AI reply is ~2,000 credits on a 1× model, and efficient models like Gemini Flash run at 0.5×, doubling your effective volume. Professional's 30M credits cover roughly 6,000+ AI conversations/mo. Need more credits? Add-ons cost $7 per 2M credits (up to 100 add-ons before Enterprise). Need more team members than your plan includes? Move up a tier, there's no per-seat overage fee.
Watch Out For
- Credits are token-based, so heavier models (e.g. GPT-5.2 at 2×) consume credits faster; the built-in credits calculator and usage alerts at 50/70/100% keep this visible.
Best For
Teams that want predictable, flat pricing at high automation volume, with the freedom to pick the AI model per task instead of paying a fixed per-resolution tax.
Crisp
Essentials workspace
Crisp is one of the few flat-priced competitors: workspace tiers (Mini $45, Essentials $95, Plus $295/mo) with seats included and $10 per extra agent. But the included AI allowance is small (roughly 90/450/1,350 automated conversations respectively), with token-style AI credits beyond that.
Plans
- Free: 2 seats, 100 customer profiles
- Mini: $45/mo (4 seats, ~90 AI conversations)
- Essentials: $95/mo (10 seats, ~450 AI conversations)
- Plus: $295/mo (20 seats, ~1,350 AI conversations)
How AI is Billed
A dollar-denominated AI allowance with an opaque conversion (≈ $0.055 per automated conversation), then metered credits.
Watch Out For
- The AI allowance is thin relative to plan price if automation is your main goal.
- Free plan caps at 100 customer profiles.
Best For
Small teams wanting an affordable shared inbox with light AI assistance rather than automation-first support.
Voiceflow
Pro / Business
Voiceflow prices by credits (roughly one per AI step, so a conversation consumes several) in tiers from Pro $60/mo for 10k credits up to $1,000/mo for 200k, with only 1 editor seat included and extra editors at $50/mo each. Public pricing is increasingly sales-gated.
Plans
- Free: limited credits
- Pro: $60/mo (10k credits), tiers to $120/20k
- Business: $150/mo (30k credits), tiers to $1,000/200k
- Enterprise: custom · extra editors $50/mo each
How AI is Billed
Credits per AI step. Credits don't roll over and can't be topped up mid-cycle: you upgrade the whole tier or wait.
Watch Out For
- Two scaling axes (editors × credit tiers) compound quickly for teams.
- Mid-month credit exhaustion has no overflow valve.
Best For
Conversation designers prototyping complex flows who need a visual builder more than an out-of-the-box support agent.
Tidio (Lyro AI)
Growth + Lyro AI
Tidio is affordable at low volume but runs two meters at once: the base plan is priced by how many conversations you handle (Starter $24.17 → Growth from $49.17 → Plus from $300 + usage, annual), and Lyro AI conversations are a separate add-on (from $32.50/mo for 50, scaling to ~$140/mo for 1,000).
Plans
- Free: 50 handled conversations/mo
- Starter: $24.17/mo annual ($29 monthly), 100 conversations
- Growth: from $49.17/mo annual ($59 monthly), up to 2,000 conversations
- Plus: from $300/mo + usage · Premium: custom
- Lyro AI: from $32.50/mo annual for 50 AI conversations, tiering to ~$140 for 1,000
How AI is Billed
Per Lyro AI conversation, in prepaid tiers. Free and Starter include 50 Lyro conversations one time only.
Watch Out For
- The dual meter means Lyro can quietly double your bill.
- There is a steep jump from Growth (~$59) to Plus (from $300 + usage) once you pass 2,000 conversations.
Best For
Small e-commerce teams with a few hundred conversations a month who want a simple widget with decent AI answers.
Chatbase
Pro plan
Chatbase prices by message credits (Hobby 500, Standard 4,000, Pro 15,000 per month) with very low seat caps (2/3/5) and just one AI agent on every plan. Each AI reply consumes 1–6 credits depending on the model, so effective capacity can be a fraction of the headline number.
Plans
- Free: 50 credits/mo, agents deleted after 14 days of inactivity
- Hobby: $32/mo annual ($40 monthly), 500 credits, 2 seats
- Standard: $120/mo annual ($150 monthly), 4,000 credits, 3 seats
- Pro: $400/mo annual ($500 monthly), 15,000 credits, 5 seats
How AI is Billed
Credits per AI message (not per conversation), costing 1–6 credits each depending on the model. Overage auto-recharge at $40 per 1,000 credits, a higher rate than in-plan credits.
Watch Out For
- Model multipliers make usage unpredictable: a top-end model burns 6 credits per reply versus 1 on a standard model.
- One AI agent on every plan; extra agents cost $300/yr each.
- Run out of credits and the bot goes offline entirely unless auto-recharge is on.
- Removing 'Powered by Chatbase' branding costs $1,188/yr.
Best For
Solo builders and small teams shipping a doc-trained FAQ bot who don't need shared inboxes or many teammates.
Botpress
Team plan
Botpress repriced on 14 May 2026: billing moved from per-message to per-conversation, and LLM spend is now bundled into the plan rather than passed through separately. That makes it one of the more predictable developer-first platforms, a single meter instead of two, though overage packs can't be switched off.
Plans
- Free: $0, 100 conversations total, 3 seats, 3 agents, no overages
- Plus: $150/mo annual, 250 conversations/mo, 3 seats, whitelabel webchat
- Team: $750/mo annual, 1,500 conversations/mo, unlimited seats
- Overage: $65 per 100 conversations (Plus) · $50 per 100 (Team)
How AI is Billed
Bundled. Each conversation you buy includes a proportional AI quota, so LLM inference, embeddings and web search no longer appear as a separate line. A conversation is any exchange with at least two end-user messages.
Watch Out For
- Auto-recharge can't be disabled, because capping spend would pause the product since AI is bundled into conversations.
- Test and emulator conversations count against your quota, and a conversation spanning two months counts in both.
- Exhaust the bundled AI quota before the conversation quota and a paid pack still triggers, so LLM-heavy agents burn budget faster than the conversation count suggests.
- Workspaces created before 14 May 2026 remain on the legacy per-message pricing.
Best For
Developer teams building custom agent logic who want unlimited seats and one predictable meter rather than separate token bills.
Freshchat (Freddy AI)
Growth + Freddy AI
Freshchat's seats are cheap (Growth $19/agent/mo annual) but Freddy AI is billed per session ($49 per 100 sessions), and a session is any customer interaction with the bot in a 24-hour window, resolved or not. If the bot fronts all your chats, you pay for all of them.
Plans
- Free: up to 10 agents
- Growth: $19/agent/mo annual
- Pro: $49/agent/mo annual
- Enterprise: $79/agent/mo annual
- Freddy sessions: $49 per 100 ($0.49/session); first 500 free one-time
How AI is Billed
Per session (engagement-based), not per resolution: the bot gets paid even when it fails and hands off to a human.
Watch Out For
- Session packs expire monthly and don't roll over.
- The 500 free sessions are once per account, not monthly.
- Session pricing differs confusingly between Freshdesk Classic and Omni product lines.
Best For
Teams already in the Freshworks ecosystem with modest bot traffic where cheap seats outweigh session fees.
HubSpot (Breeze AI)
Service Hub Pro + Breeze
Service Hub Professional runs $90/seat/mo annual plus a mandatory $1,500 onboarding fee. Since April 2026 Breeze Customer Agent is outcome-based: 50 credits ($0.50) per resolved conversation, drawn from a pool of 3,000 credits/mo (~60 resolutions) shared across the whole account, not per seat.
Plans
- Free: up to 2 users · Starter: ~$15–20/seat/mo, 500 credits
- Professional: $90/seat/mo annual (3 seats min) + $1,500 onboarding, 3,000 credits
- Enterprise: $150/seat/mo (10 seats min) + $3,500 onboarding, 5,000 credits
- Credits: $0.010 each ($10 per 1,000) = $0.50 per resolved conversation
How AI is Billed
HubSpot Credits per resolved conversation, shared across all Breeze agents (sales + service) in the account. A conversation counts as resolved when the agent answers and no human takes over within 72 hours.
Watch Out For
- Onboarding fees before you answer a single ticket.
- The credit pool doesn't scale with seats: 5 seats share the same 60 resolutions.
- Credits never roll over, and a customer replying after 72 hours can re-open a thread and bill a second $0.50.
Best For
Companies already running HubSpot CRM that want support AI in the same ecosystem and CRM-aware context.
ChatBot.com
Essential plan
ChatBot.com moved to resolution-based pricing in 2026: Essential $19/user/mo includes just 10 AI resolutions, Growth $79/user/mo includes 200. Extra resolutions are sold in $49.50 packs of 50, effectively $0.99 per resolution, matching Intercom's rate on top of per-user fees.
Plans
- Essential: $19/user/mo annual ($25 monthly), 10 AI resolutions
- Growth: $79/user/mo annual ($99 monthly), 200 resolutions, 10 AI agents
- Enterprise: custom
- Overage: $49.50 per 50 resolutions (≈ $0.99 each)
How AI is Billed
Per resolution beyond tiny included quotas; multi-question chats count once.
Watch Out For
- Included quotas are small enough that almost any real volume pays overage.
- LiveChat (same ecosystem) is a separate stacking subscription.
Best For
Existing LiveChat customers adding basic AI answers to an established live-chat workflow.
Intercom
Essential + AI agent
Intercom is the easiest pricing to understand, and one of the most expensive at scale. You pay per seat (Essential $29, Advanced $85, Expert $132 per seat/mo annual) plus a flat $0.99 for every conversation the AI agent resolves, with zero resolutions included.
Plans
- Essential: $29/seat/mo annual ($39 monthly)
- Advanced: $85/seat/mo annual ($99 monthly), 20 lite seats
- Expert: $132/seat/mo annual ($139 monthly), 50 lite seats
- AI Agent: $0.99 per resolution on every plan
How AI is Billed
$0.99 per AI resolution, billed on usage. A resolution counts when the customer confirms, when the AI agent completes a workflow, or when the customer simply doesn't reply.
Watch Out For
- Silence counts as a resolution: abandoned chats get billed.
- AI cost scales linearly forever: 5,000 resolutions is $4,950/mo before seats.
- Copilot for agents is another $29/seat/mo.
- Now mid-acquisition by Salesforce (announced June 2026), so pricing and packaging are likely to change once the deal closes.
Best For
Enterprises that value Intercom's polish and want simple, predictable per-outcome billing, and can absorb the premium.
Zendesk AI
Suite Team + AI agents
Zendesk Suite is priced per agent ($55–115/agent/mo annual) with AI agents included since May 2026, but each plan includes only a token allotment of 'automated resolutions' (roughly 5–15 per agent/month). Beyond that, every AI resolution is metered at $2.00 pay-as-you-go or ~$1.50 with committed volume.
Plans
- Support Team: $19/agent/mo annual (no AI agents included)
- Suite Team: $55/agent/mo annual ($69 monthly)
- Suite Professional: $115/agent/mo annual
- Suite Enterprise + Copilot: custom, sales-quoted only
- Automated resolutions: $2.00 each PAYG, ~$1.50 committed
How AI is Billed
Per 'verified resolution', the highest per-resolution rate among major platforms. Copilot ($50/agent/mo), QA (~$35) and WFM (~$25) add-ons stack on top; a fully-loaded Suite Professional seat can reach ~$215/mo.
Watch Out For
- Since January 2026 overages auto-bill with no spending cap or warning.
- The committed-volume rate is negotiated and opaque.
- Real cost = seats + copilot + resolution meter: three meters at once.
Best For
Large service organizations already standardized on Zendesk's helpdesk that need its enterprise workflow depth.
Published pricing verified as of July 2026. Click any row to view its full plan details, limitations, and billing model.
The four AI chatbot pricing models, explained
Comparing AI support platforms is hard because vendors don't just charge different prices - they charge for different things. Before comparing numbers, identify which of these four models a platform uses, because that determines how your bill behaves as you grow.
Per-resolution pricing
You pay every time the AI successfully closes a conversation. Easy to understand, brutal at scale: costs grow linearly with your success. The better your bot performs, the bigger your bill - 5,000 AI resolutions on Intercom is $4,950/mo before a single seat. Watch how each vendor defines a "resolution"; on Intercom, a customer going silent counts.
Platforms: Intercom ($0.99), Zendesk ($1.50–2.00), ChatBot.com ($0.99), HubSpot (~$0.50)
Per-session pricing
You pay whenever the bot engages, whether or not it solves anything. If the bot fronts all your chats, you effectively pay for every conversation, including the ones it hands to a human. Cheaper per unit than per-resolution, but the meter runs on attempts, not outcomes.
Platforms: Freshworks Freddy ($0.49/session)
Credit / token pricing
You get a pool of credits consumed by AI usage: per message, per step, or per token. This rewards efficiency: cheaper models consume fewer credits, so the same pool covers more conversations. The catch on most platforms is small pools, expensive overages, and credits that expire or can't be topped up. The key questions: how big is the pool, what does one conversation really consume, and what happens when you run out?
Platforms: Chatbase, Voiceflow, Botpress, Crisp, YourGPT
Flat / seat pricing
A predictable price covering a bundle of usage and seats. Per-seat pricing (Zendesk, Intercom, Freshchat) grows with your team even if volume doesn't; flat workspace pricing (YourGPT, Crisp) stays fixed. Flat plans with generous included usage are the most predictable way to buy AI support - you know the worst case before the month starts.
Platforms: YourGPT (flat plans), Crisp (flat workspace), classic helpdesks (per seat)
Why the math favors flat plans with model choice
Per-resolution platforms charge the same $0.99–$2.00 whether the answer came from an expensive frontier model or a fast, cheap one. Credit-based platforms with model switching pass that efficiency to you: on YourGPT, routing routine questions to a 0.5× model like Gemini Flash literally doubles how many conversations your plan covers, while harder questions can still use premium models like GPT-5.2 or Claude. Combined with flat plan pricing - $79/mo on Professional covers roughly 6,000+ AI conversations and 5 team members - automation stops being a variable cost and becomes a fixed one. That's the difference between an AI budget you forecast and an AI bill you discover.
Compare more AI chatbot platforms
Get the same real-cost breakdown for any other AI chatbot or customer-support platform, side by side with YourGPT.
FAQs
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