8 Best Alternatives to Ada CX for Customer Service in 2025

Ada CX is an AI-powered customer support platform that provides customer service solutions for enhancing customer interactions.

While Ada excels in many areas, there are several noteworthy alternatives to consider.

For small businesses, startups, and customer service managers, choosing the right AI platform can make a significant difference in efficiency and customer satisfaction.

This post will review eight alternatives to Ada, highlighting their unique features and benefits to help you make an informed choice.

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Why You Need an Ada Alternative

While Ada CX offers a robust platform, there are several reasons to consider alternatives:

• Cost Efficiency: Some platforms offer more competitive pricing models, which are especially beneficial for small businesses.
  
• Customisation Options: Depending on your brand needs, some alternatives provide greater flexibility in customisation.
  
• Specific Features: Alternatives may offer specialised features that better align with your business goals.
  
• Integration Capabilities: The ability to seamlessly integrate with existing systems can be crucial.

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Top 8 Ada CX Alternatives for Customer Support in 2025

Here are the 8 best alternatives to Ada CX in 2025:

1. YourGPT AI Chatbot: A leading AI platform for businesses to create custom AI chatbots on your data, offering advanced features and flexibility.

2. Zendesk: Comprehensive support suite with robust ticketing and analytics.

3. Aivo: AI-powered conversation for personalised customer interactions.

4. Certainly IO: Personalised interactions and automation for enhanced customer engagement.

5. Freshdesk: Ticketing platform with automation and AI-driven support.

6. Wotnot: Chatbot platform for lead generation and customer support with detailed tracking.

7. Gorgias: E-commerce-focused helpdesk with automation tools and deep integrations.

8. Hiver: Collaborative support solution for streamlined team workflows.

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Comparison of 8 Alternatives to Ada CX

Let us explore these alternatives based on key criteria such as features, pricing, user interface, customer support, integration options, and unique selling points.

1. YourGPT AI

YourGPT is an AI-first platform for automating customer support, sales, and operations—combining AI agents, voice, and human collaboration in one system.

Features:

• No-code AI builder to create, train, and customize agents using your own data (PDFs, websites, Notion, etc.)
• Omnichannel inbox for managing conversations across Web, WhatsApp, Messenger, Telegram, and LINE
• Voice AI agent for real-time phone support for both inbound and outbound
• Live agent handoff with full chat history and internal team chat via Slack or dashboard

Pricing:

Starts at $49/month, with a 7-day free trial and access to all core features (no credit card required).

User Interface:

Visual no-code editor with full customisation over tone, branding, and logic flows.

Customer Support:

Includes live agent collaboration, smart routing, and detailed analytics for CSAT and resolution tracking.

Integration Options:

Supports multi-source training and offers API access for advanced workflows (developer help may be needed).

Why choose YourGPT over Ada CX?

YourGPT offers more than just automated chat it brings chat, voice, human handoff, and internal team tools into one platform. Ideal for teams that want full control over their AI operations without jumping between tools.

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2. Zendesk

Zendesk is a ticketing platform designed to help businesses manage customer support enquiries.

Features:

• Comprehensive customer support tools.
  
• Omnichannel integration and strong analytics.
  
• Ticketing system for handling customer tickets.

Pricing:

• $55 per agent per month (annually, Team plan).

User Interface:

• User-friendly with customisable dashboards.

Customer Support:

• Extensive knowledge base and 24/7 support.

Integration Options:

• A wide range of third-party integrations are available.

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3. Aivo

Aivo is a conversational AI platform that provides chatbots and virtual assistants for customer support.

Features:

• AI-driven conversational bots.
• Multi-channel support and real-time analytics.

Pricing:

• Custom pricing based on business requirements.

User Interface:

• Intuitive design with easy customisation.

Customer Support:

• 24/7 availability, comprehensive help centre.

Integration Options:

• Integrates well with existing CRM systems.

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4. Certainly.io

Certainly is an AI conversational platform that offers chatbots and virtual assistants for customer support.

Features:

• Personalisation and automation capabilities.
  
• Strong focus on customer interaction and analytics.

Pricing:

• € 2,000 / month.

User Interface:

• Designed for easy navigation and customisation.

Customer Support:

• Comprehensive support resources and a responsive team.

Integration Options:

• Supports a variety of third-party tools.

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5. Freshdesk

Freshdesk is a ticketing platform that assists businesses in managing customer support requests.

Features:

• Automated workflows and AI-driven support.
  
• Multichannel and extensive reporting tools.

Pricing:

• Starting at $15 per agent per month.

User Interface:

• Clean, intuitive interface with drag-and-drop features.

Customer Support:

• 24/7 support with a detailed knowledge base.

Integration Options:

• Integrates with top business applications.

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6. Wotnot

Wotnot is a chatbot platform for lead generation and customer support.

Features:

• Customisable chatbots with AI capabilities.
  
• Detailed customer interaction tracking.

Pricing:

• $99 per month.

User Interface:

• Intuitive, no-code setup for quick deployment.

Customer Support:

• Knowledge base and live chat support.

Integration Options:

• API and third-party integration are available.

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7. Gorgias

Gorgias is an e-commerce-focused helpdesk platform that uses AI for automating customer service tasks.

Features:

• E-commerce-focused customer support.
  
• Multi-channel support and automation tools.

Pricing:

• $300 per month.

User Interface:

• Intuitive interface designed for e-commerce.

Customer Support:

• 24/7 support with extensive resources.

Integration Options:

• Deep integration with e-commerce platforms.

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8. Hiver

Hiver is an email-based alternative to the Ada CX customer service tool built for Google Workspace users.

Features:

• Email-based customer support.
  
• Collaborative features for team efficiency.

Pricing:

• $19 per user per month (up to 10 users).

User Interface:

• Simple and integrates directly with Gmail.

Customer Support:

• Email and live support with a detailed knowledge base.

Integration Options:

• Integration with Gmail and other apps.

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FAQs

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What makes YourGPT AI Chatbot stand out among other AI chatbot platforms? ▼

YourGPT AI Chatbot stands out due to:

• No-Code and Low-Code Development: Simplifies the creation and management of chatbots without extensive coding knowledge.
• Multilingual Support: Supports over 100 languages, ensuring effective communication on a global scale.
• Multichannel Integration: Enables seamless interaction across various platforms like WhatsApp, Telegram, and Slack.

Which alternative is best for multilingual support? ▼

YourGPT AI Chatbot excels in multilingual support with its capability to handle over 100 languages, making it highly suitable for businesses with a global reach.

What is the most budget-friendly option for small businesses? ▼

Freshdesk offers competitive rates starting at $15 per agent per month, making it a cost-effective choice for small businesses.

Which platform is best for e-commerce businesses? ▼

Gorgias is specifically designed for established e-commerce stores, providing tailored features to meet their needs.

YourGPT AI Chatbot also supports e-commerce businesses with its various integration options and customer engagement features.

Are there any AI chatbot platforms that offer a trial period or demo? ▼

Many AI chatbot platforms, including YourGPT AI Chatbot, offer free trials or demos. This allows businesses to test the platform’s features and determine if it aligns with their needs and integrates well with their systems.

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Make A Wise Choice

Selecting the right AI-powered customer service solution is essential for enhancing your customer support. The best Ada CX chatbot choice will depend on your business needs, budget, and the features you prioritise.

• YourGPT AI Chatbot: Ideal for businesses needing advanced features and easy integration.
  
• Freshdesk: A budget-friendly option.
  
• Gorgias: Best suited for established e-commerce businesses.

For smaller businesses, YourGPT Chatbot offers a user-friendly, no-code solution, perfect for personalised customer engagement.

To find the right platform:

• Assess your specific needs.
• Explore free trials and demos.

This way you identify the perfect fit for your needs and improve your customer service to the next level.