A customer sends an urgent question while your support team is offline. The delayed reply leads to frustration, and a small issue becomes a poor experience. This happens daily for businesses that cannot offer consistent, real-time support. AI chatbots help solve this. They respond instantly, understand context, guide customers through solutions, and transfer complex issues […]

LiveChat is a customer messaging platform that has helped many teams handle customer questions through basic chat widgets, but the way businesses support customers has changed. People now expect quick answers across more channels, and support teams want tools that cut down on repetitive work instead of adding to it. As a result, many companies […]

TL;DR Wati manages WhatsApp teams and shared inbox. AiSensy runs broadcast campaigns and drip sequences. YourGPT trains on your business data and executes real-time actions across multiple channels. WhatsApp and Instagram DMs now handle the majority of customer conversations for growing brands in 2025. What starts as 20-30 messages per day quickly scales to hundreds […]

TL;DR AI help desk software reduces repetitive tickets by turning your knowledge base into instant answers. The market is growing fast as teams shift from adding agents to improving self-service and automation. This guide reviews seven platforms based on real performance so you can choose a tool that improves response quality and team efficiency. AI […]

Forethought is an AI-powered support automation platform designed to build intelligent agents for ticket deflection and intent-based workflows, primarily targeting mid-market and enterprise support teams managing high volumes of tickets. This blog reviews ten Forethought options in 2025 that offer clearer pricing, faster deployment, and better customization. The selection ranges from no-code builders for small […]

YourGPT and Botpress are both AI agent platforms, but they take different approaches to automation and customer engagement. Businesses don’t need another chatbot. They need AI agents that connect to their existing systems, handle real tasks, and work across multiple channels without breaking down when customers ask something unexpected. This guide compares how YourGPT and […]