Top 5 Engati Alternatives & Competitors in 2025
Akansha
August 13, 2024
Engati is a chatbot and live chat platform that aims to enhance customer interactions. However, some users have reported experiencing technical setup and limited features that reduce its overall effectiveness in customer communication.
These challenges underscore the necessity for businesses like yours to explore other chatbot solutions that better fit your needs.
By collecting user feedback and suggestions and analysing reviews and features, we have picked the top 5 alternative AI chatbots to Engati in 2024.
With these options with enhanced reliability, seamless integration, and advanced AI capabilities, organisations can enhance customer engagement strategies for improved communication, higher customer satisfaction, and ultimately better business results.
Before diving into the alternatives, it’s essential to understand why businesses might be looking beyond Engati:
Here is a list of the top 5 alternatives to Engati for 2025:
See the comparison of ADA CX Chatbot Alternatives
YourGPT is a complete AI-first platform built to streamline customer support, sales, and business operations through intelligent automation and real-time engagement.
AI + Human Handoff: Starts with AI and routes complex queries to live agents via Slack, email, or internal dashboards.
No-Code AI Builder: Easily build and train AI agents with a visual interface—connect tools, adjust tone, and feed data from PDFs, Notion, Google Sheets, and more.
Omnichannel Messaging: Manage all conversations across Web, WhatsApp, Messenger, Telegram, and LINE in one unified inbox.
Voice AI Agent: Handle inbound and outbound phone calls in real time with natural, human-like responses.
Plans start at $49/month with a 7-day free trial (no credit card required). All core features are included with simple flat pricing.
Intuitive interface with drag-and-drop AI Studio, unified conversation management, and full chatbot customisation for brand alignment.
Supports multi-source training and custom API integrations. Syncs with CRMs, help docs, and internal tools for seamless data access and workflows.
Why choose YourGPT over Engati?
While Engati offers conversational tools, YourGPT provides a more complete AI suite—combining chat, voice, no-code AI building, analytics, and live agent support in one platform. It’s ideal for businesses that want end-to-end automation without relying on multiple disconnected systems.
Discover how YourGPT AI chatbot can streamline your customer service
Drift is a leading conversational marketing platform that focuses on real-time engagement through live chat and chatbots.
User Experience:
LiveChat is a live chatting alternative to the Engati customer service platform that allows real-time chat conversations between your business and website visitors.
User Experience:
WATI specialises in using the WhatsApp Business API to enhance customer communication through automated messaging.
User Experience:
ADA CX is a customer engagement platform that focuses on providing personalised experiences through chatbots.
User Experience:
When choosing an alternative to Engati, keep these key points in mind:
YourGPT AI Chatbot emerges as a top choice, offering ease of use, advanced features, and flexibility. The no-code approach and AI-powered interactions make it suitable for businesses of all sizes.
The right tool should fit your customer experience strategy and help build strong, lasting customer relationships. Focus on finding a solution that meets your needs and enhances your customer engagement.
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