Top 5 Engati Alternatives & Competitors in 2025

Engati is a chatbot and live chat platform that aims to enhance customer interactions. However, some users have reported experiencing technical setup and limited features that reduce its overall effectiveness in customer communication.

These challenges underscore the necessity for businesses like yours to explore other chatbot solutions that better fit your needs.

By collecting user feedback and suggestions and analysing reviews and features, we have picked the top 5 alternative AI chatbots to Engati in 2024.

With these options with enhanced reliability, seamless integration, and advanced AI capabilities, organisations can enhance customer engagement strategies for improved communication, higher customer satisfaction, and ultimately better business results.

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Why Consider Engati Alternatives?

Before diving into the alternatives, it’s essential to understand why businesses might be looking beyond Engati:

1. Technical Glitches: Some users have reported stability issues that can disrupt customer interactions.
   
2. Limited Features: As customer expectations evolve, businesses need more advanced capabilities to stay competitive.
   
3. Integration Challenges: Seamless integration with existing systems is crucial for efficient operations.

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List of the Best 5 Engati Alternatives in 2025:

Here is a list of the top 5 alternatives to Engati for 2025:

1. YourGPT AI Chatbot: No-code AI chatbot builder with advanced features and customisation.
   
2. Drift: A platform for live chat and chatbots enhancing real-time customer engagement.
   
3. LiveChat: LiveChat offers real-time website chat capabilities with customisable widgets and extensive reporting.
   
4. WATI: Automates customer communication using the WhatsApp Business API with flexible chatbot sessions.
   
5. ADA CX: Provides tailored customer experiences through AI chatbots.

See the comparison of ADA CX Chatbot Alternatives

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1. YourGPT AI

YourGPT is a complete AI-first platform built to streamline customer support, sales, and business operations through intelligent automation and real-time engagement.

Features:

AI + Human Handoff: Starts with AI and routes complex queries to live agents via Slack, email, or internal dashboards.

No-Code AI Builder: Easily build and train AI agents with a visual interface—connect tools, adjust tone, and feed data from PDFs, Notion, Google Sheets, and more.

Omnichannel Messaging: Manage all conversations across Web, WhatsApp, Messenger, Telegram, and LINE in one unified inbox.

Voice AI Agent: Handle inbound and outbound phone calls in real time with natural, human-like responses.

Pricing:

Plans start at $49/month with a 7-day free trial (no credit card required). All core features are included with simple flat pricing.

User Experience:

Intuitive interface with drag-and-drop AI Studio, unified conversation management, and full chatbot customisation for brand alignment.

Integrations:

Supports multi-source training and custom API integrations. Syncs with CRMs, help docs, and internal tools for seamless data access and workflows.

Why choose YourGPT over Engati?

While Engati offers conversational tools, YourGPT provides a more complete AI suite—combining chat, voice, no-code AI building, analytics, and live agent support in one platform. It’s ideal for businesses that want end-to-end automation without relying on multiple disconnected systems.

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2. Drift

Drift is a leading conversational marketing platform that focuses on real-time engagement through live chat and chatbots.

Features:

• Live Chat Functionality: Provides immediate responses to customer enquiries, enhancing user experience.
  
• Meeting Scheduling: Integrates scheduling capabilities directly into conversations to streamline the sales process.
  
• Advanced Analytics: Offers insights into customer interactions to optimise marketing strategies.

Pricing:

• Drift offers various pricing tiers, starting at $2,500 per month for premium features suitable for larger enterprises.

User Experience:

• The interface is designed for ease of use, allowing teams to manage conversations and track performance metrics effectively.

Integrations:

• Drift integrates with a wide range of tools, including Salesforce, HubSpot, and Marketo, enabling seamless data flow and enhanced marketing automation.

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3. LiveChat

LiveChat is a live chatting alternative to the Engati customer service platform that allows real-time chat conversations between your business and website visitors.

Features:

• Customisable Chat Widgets: Businesses can change chat widgets to match their branding.
  
• Canned Responses: Quickly respond to common enquiries, improving response times.
  
• Comprehensive Reporting: Provides detailed analytics to measure customer satisfaction and agent performance.

Pricing:

• Plans start at $20 per month, with more comprehensive features available at higher tiers (up to $500+ per month for advanced functionalities and multiple team members).

User Experience:

• The platform is intuitive, with easy navigation and a robust support system for users.

Integrations:

• LiveChat supports different integration options, including Shopify and WordPress.

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4. WATI

WATI specialises in using the WhatsApp Business API to enhance customer communication through automated messaging.

Features:

• WhatsApp Integration: Directly integrates with WhatsApp, allowing businesses to engage customers where they are most active.
  
• Chatbot Sessions: Offers flexible plans based on the number of chatbot sessions, accommodating seasonal traffic fluctuations.
  
• Easy Onboarding: Provides assistance with WhatsApp verification and setup.

Pricing:

• WATI offers plans starting at $49 per month, with options for additional sessions and users.

User Experience:

• The platform is designed for ease of use, enabling businesses to manage customer interactions efficiently.

Integrations:

• WATI’s main integration is with Whatsapp and Facebook messenger tools

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5. ADA CX

ADA CX is a customer engagement platform that focuses on providing personalised experiences through chatbots.

Features:

• Contextual Conversations: Delivers personalised interactions based on customer data and previous interactions.
  
• Omnichannel Support: Engages customers across multiple channels, including web, mobile, and social media.
  
• Analytics: Analyses customer interactions to provide actionable insights for businesses.

Pricing:

• Ada pricing is customized based on business needs (ranges from 3k to 10k per month)

User Experience:

• The user interface is designed to be intuitive, allowing businesses to easily manage and analyse customer interactions.

Integrations

• Ada CX offers direct integration with 20+ platforms.

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Conclusion:

When choosing an alternative to Engati, keep these key points in mind:

• Assess Your Needs: Determine what you need the platform for—customer support, sales, or marketing—and choose one that matches your goals.
  
• Check Integration: Ensure the platform integrates well with your existing technology.
  
• Consider Scalability: Pick a solution that can grow with your business.
  
• Evaluate Costs: Look at both short-term and long-term expenses.
  
• User Friendliness: Ensure it’s easy for your team to use.

YourGPT AI Chatbot emerges as a top choice, offering ease of use, advanced features, and flexibility. The no-code approach and AI-powered interactions make it suitable for businesses of all sizes.

The right tool should fit your customer experience strategy and help build strong, lasting customer relationships. Focus on finding a solution that meets your needs and enhances your customer engagement.