Top 7 Gorgias Alternatives & Competitors in 2026
Rajni
Last updated on October 21, 2026
The seven Gorgias alternatives compared here are YourGPT, Freshworks, GrooveHQ, Hiver, Desku, LiveAgent, and Kayako. YourGPT is our recommended choice for teams that want AI agents to answer questions and complete tasks in connected business systems, with AI usage billed through credits. If replacing a full ticketing helpdesk is your main requirement, compare Freshdesk and LiveAgent too. GrooveHQ is transitioning to Helply; contact Groove about availability for new customers.
Gorgias brings customer conversations, Shopify order data, human support, and automation into one workspace. Teams often compare alternatives for more flexible AI automation, a different pricing model, or support beyond Shopify. Order management, shared inboxes, and human handoff are also worth comparing, since each platform handles them differently.
A Gorgias alternative is a platform that can replace some or all of its customer support functions, including ticketing, live chat, knowledge, channels, and automation. Compare the support tasks each platform covers before comparing starting prices.
Gorgias combines an ecommerce helpdesk with AI Agent and connected store actions. Reasons to compare alternatives include how costs scale, which channels are supported, and how much control a team has over its support workflows.
These six areas help explain when a switch may be worthwhile:
Keep Gorgias in the comparison if it already meets these requirements. Switch when testing shows a clear improvement in support workflows or total cost.
The table separates each platform’s main use case from its billing model. Prices below were checked on October 20, 2026; annual rates are monthly equivalents billed annually, and AI usage or provider fees may be additional.
| Platform | Main fit | Published starting price | Billing consideration |
|---|---|---|---|
| 1. YourGPT | Self-learning AI agents for support, sales, and operations | Essential $39/month annually or $59 monthly; Professional $79 annually or $129 monthly | AI Credits and plan limits; Professional includes advanced workflows |
| 2. Freshworks | Freshdesk ticketing or Freshdesk Omni for multiple channels | Freshdesk Growth $19/agent/month annually; Omni Growth $29 | Seats plus optional Freddy AI sessions and Copilot |
| 3. GrooveHQ | Shared inbox with Shopify and Stripe context | Current Classic Groove pricing requires a direct quote | Groove is transitioning to Helply; the products have separate purchasing terms |
| 4. Hiver | Support in Gmail or the separate Hiver Omni workspace | Growth $25/user/month annually or $35 monthly | Seat minimums plus AI and channel allowances |
| 5. Desku | Shared inbox and ecommerce support bundles | Growth $39/month; Advance $79/month includes Shopify/WooCommerce | Bundled seats; AI provider costs and optional Copilot are separate |
| 6. LiveAgent | Ticketing and live chat with a call center on Team and above | Starter $15/agent/month annually or $19 monthly; Team $29 annually or $35 monthly | Seat and capacity limits; external AI and telephony charges |
| 7. Kayako | Kay AI on an existing helpdesk or Kayako One as a full replacement | Kay $1/fully resolved ticket; Kayako One requires a quote | The per-resolution AI price is not a complete helpdesk subscription quote |
AI assistance and autonomous resolution are different capabilities. A copilot helps a teammate draft an answer. A customer-facing agent can answer directly and, when connected and permitted, complete an action. Several tools here offer both, with availability depending on the plan.
Teams evaluating customer messaging tools can also review our guides on Tidio alternatives and Crisp alternatives to compare different chat and ticketing structures.
We checked official product documentation, help centers and public pricing on 20 October 2026. This is a comparison of documented capabilities, not a hands-on benchmark of all seven tools. Published customer results describe those deployments and do not predict your store’s results.
The comparison covers six buying criteria:
Where public terms are incomplete, we identify what needs a quote or trial. Use the testing steps below to see how the shortlisted tools handle actual support requests.
The reviews below cover each platform’s strengths, limitations, integrations, and pricing to help narrow the shortlist.
Suitable for: Teams that want AI agents to resolve support requests and automate sales and operational tasks.
YourGPT is a no-code AI agent platform for customer support, sales, and operations. Its agents use business knowledge to answer questions and take action through connected tools, such as checking orders, qualifying leads, booking appointments, and updating customer records.
The platform combines self-learning, multi-agent workflows, and multilingual support across websites, WhatsApp, Instagram, and other channels. Smart Learning turns past conversations and unresolved questions into suggested answers that teams can review and add to training. In AI Studio, specialist agents work together to complete requests and hand conversations to a person when needed.
YourGPT pricing lists Essential at $39/month billed annually or $59 monthly, Professional at $79 or $129, and Advanced at $349 or $499. Professional includes 30 million AI Credits and five team members. Plan limits still apply: pooled credits do not mean unlimited usage or unlimited teammates.
Credit use varies by model and workload. Usage emails arrive at 50%, 70%, and 100%, with additional credits available to purchase. Estimate your own consumption before comparing this model with a per-resolution quote.
These are individual customer outcomes published by YourGPT, not a controlled comparison or a forecast for your store. Our resolution analysis explains why knowledge, connected actions, and outcome verification affect the achievable rate.
YourGPT is our choice for teams that want to build AI support around their own systems and processes. AI Studio supports a choice of AI models, separate agents for support or billing, and custom Python or JavaScript alongside API calls. These controls matter when a request needs several steps, specialist handling, or logic specific to the business.
Gorgias supports autonomous actions and custom API workflows too, but its AI Agent setup requires Shopify. The reason to choose YourGPT here is the freedom to design a broader agent system around the business. AI usage is billed through credits rather than a separate fee for each resolution.
Suitable for: Multi-department teams requiring ticket assignment, collaboration, and SLA management.
Freshworks provides customer support through Freshdesk for email ticketing and Freshdesk Omni for support across channels. It delivers team collaboration tools, ticket assignment rules, customer collision detection, and performance analytics.
Choose the package before comparing costs. Freddy AI Agent handles customer-facing automation; Freddy AI Copilot helps teammates draft, summarize, and improve replies. Buying Copilot does not provide the same capability as autonomous resolution.
Freshdesk pricing lists Growth at $19, Pro at $55, and Enterprise at $89 per agent/month, billed annually. Freshdesk Omni lists those tiers at $29, $79, and $119 on the same basis. Eligible plans offer Copilot at $29/agent/month annually.
Freddy AI Agent includes 500 trial sessions once per account; additional sessions cost $49 per 100. An Email AI Agent session covers a 72-hour window.
Freshdesk combines ticket assignment and team collaboration with separately priced AI features. Freshdesk Omni adds broader channel support. For a cost comparison with Gorgias, include agent seats, AI sessions, and integration charges for the same volume of support requests.
Suitable for: Teams that need a shared inbox with Shopify order and Stripe billing context.
GrooveHQ focuses on shared team inboxes, knowledge bases, and live chat. Its transition to Helply changes what buyers need to check: Classic Groove remains supported, while Helply is a separate product with a separate purchasing process. Existing Groove accounts, data, pricing, and workflows remain unchanged under the announced transition.
On October 20, 2026, Groove’s public pricing page redirected to Helply. New customers need a written Classic Groove quote that confirms availability; historic per-user prices are not a reliable basis for a purchase. Existing customers should use their account terms.
Classic Groove suits teams that handle support through shared email and need order or billing details beside the conversation. Its Shopify and Stripe integrations are relevant to that use case; replacing Gorgias also requires testing the specific order changes the team performs.
Suitable for: Teams that want shared support inboxes inside Gmail, with a standalone option for broader channel needs.
Hiver in Gmail embeds customer service and shared inbox management directly inside Gmail. Teams manage shared inboxes for order enquiries and customer support alongside their regular email.
The platform adds ticket assignments, internal notes, collision detection, and automation. Hiver Omni is a separate standalone workspace for teams using other email providers or handling support across more channels.
Hiver pricing lists Growth at $25, Pro at $55, and Elite at $85 per user/month on annual billing. Monthly billing is $35 for Growth, $65 for Pro, and $95 for Elite. Both product variants publish these rates.
Omni voice costs $30 per voice seat/month, including 1,000 pooled minutes per seat; additional minutes cost $0.03 each.
Hiver in Gmail suits teams that prefer to manage support inside Gmail, while Omni provides a standalone workspace. Compare the relevant product with Gorgias on channels, AI capabilities, and required Shopify actions.
Suitable for: Small ecommerce teams comparing a helpdesk with bundled agent seats, live chat, and customer-facing AI.
Desku combines email ticketing, web live chat, social messaging, and a no-code chatbot builder in a shared workspace. Shopify and WooCommerce connections place customer and order information beside support conversations.
Its plans bundle agent seats instead of charging the base subscription for each teammate. Eva AI answers customer questions, while the separate Copilot assists teammates inside the inbox.
Desku pricing lists Growth at $39/month for six agents, Advance at $79 for twelve, and Business at $179 for twenty-five, billed monthly. Free includes two agents.
Copilot costs $29/seat/month on eligible plans; Business extra seats cost $10/agent/month. Eva supports BYOK, or an optional $59/month package for up to five million tokens.
Desku bundles agent seats into its plans, while Gorgias uses ticket allowances. Start with the plan that includes the required channels and ecommerce integrations. Add AI-provider usage or token packages to calculate the total cost.
Suitable for: Support teams combining website live chat, telephone support, and a ticketing desk.
LiveAgent combines live chat, structured ticketing, and call center capabilities. On plans with calling, teams can use call routing, IVR menus, recordings, and transfers alongside email and chat conversations.
Starter, Team, and Business charge per agent; Enterprise includes a block of seats. AI features use a connected provider account. Include that provider’s usage charges alongside the LiveAgent subscription when comparing costs.
LiveAgent pricing is Starter $15, Team $29, and Business $49 per agent/month on annual billing, or $19, $35, and $59 respectively with monthly billing. Enterprise costs $3,199/month annually or $3,999 monthly and includes eighty agents. Additional Enterprise agents cost $39/month annually or $49 monthly.
LiveAgent is worth considering when telephone support is central to the service team. Team is the starting plan for calling, social channels, and reporting; Starter excludes those features.
Suitable for: Teams that need purchase history and previous conversations alongside ticketing and AI support.
Kayako organizes support interactions around a unified customer journey. Its SingleView timeline combines tickets, purchases, and connected customer activity so teammates can see the context behind a request.
The current offer also includes Kay, a customer-facing AI agent that can answer questions and take configured actions. Kay can work with an existing helpdesk, or teams can evaluate the full Kayako One platform.
Kayako pricing advertises Kay at $1 per fully resolved ticket, without seat or setup fees for that AI offer. Human escalations and partial resolutions do not count.
A resolution requires Kay to solve the issue without human involvement, including an answer the customer confirms solves it. Confirm the full Kayako One quote separately.
Kayako combines ticket collaboration with customer history and AI that can take actions. Kay can work alongside an existing helpdesk, while Kayako One replaces more of the support workspace. Compare the complete Kayako One quote with Gorgias; the $1 resolution price applies to the Kay AI offer.
Choose a plan that covers the required channels, support tasks, and human handoffs. The table below highlights what to check for each platform.
| Platform | Best suited to | Check before choosing |
|---|---|---|
| 1. YourGPT | AI agents that answer from business knowledge and complete tasks in connected systems. | Account for task setup, human handoff, and credit limits. Ticket routing and SLAs require a separate ticketing solution. |
| 2. Freshworks | Freshdesk for email ticketing or Freshdesk Omni for a broader channel workspace. | Choose the correct package and include seats, Freddy AI sessions and any Copilot subscription in the quote. |
| 3. GrooveHQ | Classic Groove’s shared inbox and documented ecommerce integrations. | The quote needs to cover Classic Groove explicitly; Helply is a separate product. |
| 4. Hiver | Support inside Gmail or a standalone Hiver Omni workspace. | Gmail and Omni are separate products. Seat minimums and AI allowances apply; Shopify and API access depend on the tier. |
| 5. Desku | Shared email support and Eva AI with multiple team seats included. | Ecommerce integrations and channels vary by plan. With BYOK, the model provider bills token usage separately. |
| 6. LiveAgent | Ticketing and live chat with call-center tools on Team and higher plans. | Starter excludes call-center and social features. Include external AI-provider costs and the required seat and channel capacity. |
| 7. Kayako | Kay AI alongside a helpdesk or the broader Kayako One workspace. | Get the full Kayako One price, including any commitments, and the definition of a charged resolution. |
Choose two or three candidates that cover your essential channels and workflows. Test those same requirements in Gorgias as a baseline so the decision includes the work and cost of staying.
Use 50 to 100 historical customer inquiries from your Gorgias queue to evaluate the shortlist against real work. Include routine requests, unresolved cases and conversations that reopened. Remove unnecessary personal data and give every candidate the same current product and policy sources.
Follow this evaluation sequence before migrating your live store:
A hypothetical quote of three seats at $30 plus 400 resolutions at $1 totals $490 before other fees. At 800 resolutions, it totals $890 with the same seats. Check what each vendor counts as a billable ticket, resolution, or session, then calculate costs for the same workload.
Record results separately for each request type. A tool that handles routine tracking well may still need human ownership for exceptions, returns or account changes.
The best alternative depends on whether AI automation, ticket management, or shared email is the priority. YourGPT suits teams building AI agents that answer questions and take action across business tools. Freshdesk and LiveAgent offer ticket management, routing, and SLAs, while Hiver fits teams that prefer handling shared support email inside Gmail.
Yes, depending on team size, conversation volume, and the features included. A lower starting price does not always mean a lower total bill: agent seats, AI usage, channel add-ons, and overages can change the comparison. Comparing the same expected workload across plans gives a clearer picture of potential savings than comparing subscription prices alone.
Several alternatives support Shopify, with different uses. Desku brings customer and order details into a shared support inbox. YourGPT supports product recommendations and cart actions, with connected order-status and return workflows in AI Studio. The choice depends on whether the store mainly needs an inbox for its team, customer-facing AI automation, or both.
Yes. Freshdesk and LiveAgent serve businesses outside ecommerce, while Hiver can manage shared support email in Gmail. AI agent platforms can also answer from company knowledge and work with connected tools without a Shopify store. Compatibility with the business’s website, CRM, messaging channels, and required workflows matters more than a Shopify integration.
Preserving customer history depends on what Gorgias exports and what the replacement imports. The available export options have different limits: analytics exports with message content exclude internal notes and cover only the most recent 30 days of the selected period. A custom export may be needed for broader history. Confirm the destination’s import coverage and verify sample conversations before closing the old account. Removing the Shopify app does not cancel the Gorgias subscription.
A worthwhile switch makes customer requests easier to resolve and reduces repetitive work for the team. The right choice depends on where that improvement is needed most: managing tickets, coordinating replies, or letting AI complete tasks across business systems.
Freshdesk and LiveAgent suit teams focused on ticket assignment, SLAs, and reporting. Hiver fits teams that prefer managing shared support email in Gmail.
YourGPT is our recommendation for businesses that want AI agents to handle support, sales, and operations. Self-learning helps teams improve answers from past conversations, while specialist agents can work together on more complex requests. Agents can answer product questions, check orders, qualify leads, and book appointments through connected tools.
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