10 Best Shopify AI Chatbots for 2025 (Compared with Pros & Cons)
Shopify store owners in 2025 deal with high customer expectations, constant support queries, and the need to respond instantly—across web, mobile, and social channels.
AI chatbots solve this by automating common tasks: answering order questions, recovering abandoned carts, and handling support without manual effort. They reduce the load on your team and improve the customer experience.
In this blog we will compare the 10 best Shopify AI chatbots for support in 2025. You’ll see what each platform offers, who it’s best for, and how it helps you run your store more efficiently.
Below is a quick list of the platforms covered. You can click any name to jump directly to its detailed review.
1. YourGPT
2. Tidio
3. ManyChat
4. Re:amaze
5. Zendesk AI
6. Gorgias
7. Gobot
8. Octane AI
9. Botsify
10. LivePerson
Avoid the Wrong Chatbot: 10 Features Every Shopify Store Needs
Shopify store in 2025 requires speed, accuracy, and scale when customer expectations are high and competition is immediate. The chatbot you choose will directly influence customer experience, support efficiency, and sales operations.
An incorrect choice often leads to poor automation, generic conversations, missed sales, and inconsistent experiences across channels. Most importantly, it increases workload instead of reducing it.
Below is a focused evaluation checklist to help Shopify merchants select an AI chatbot aligned with operational goals:
1. Native Shopify Integration
The chatbot must connect directly to Shopify—not through workarounds.
It should:
- Access product data, customer history, and order details instantly
- Reflect real-time changes such as inventory levels or order updates
- Be available as a verified app or SDK within the Shopify ecosystem
2. Functional Use Case Support
Ensure it supports:
- Order tracking, returns, product inquiries, and refund initiation
- Contextual automation for upsells, lead capture, and pre-sale engagement
- Seamless handover to human agents with full chat history
3. No-Code Building and Fast Deployment
A modern chatbot platform should offer:
- Training on your store data and other content
- Drag-and-drop builders with pre-configured Shopify templates
- Onboarding times under 30 minutes for standard use cases
4. AI Understanding and Customisation
The bot should interpret intent—not just keywords.
- Advanced AI powered conversation handling
- Ability to train with your store’s help content, product catalog, and policy documents
- Customisation options for brand tone and multilingual support
5. Omnichannel Capability
The platform must provide unified support across:
- Shopify storefront
- WhatsApp, Instagram, Messenger
- Mobile applications and embedded widgets
This ensures continuity in customer communication regardless of the touchpoint.
6. Automation Combined With Human Escalation
Look for a solution that:
- Handles 70–80% of repetitive queries autonomously
- Alerts human agents instantly for priority cases
- Provides a shared inbox with complete chat context
7. Analytics and Performance Tracking
Operational improvement depends on measurable insights.
The platform should report on:
- Resolved queries and average handling time
- Cart recovery performance
- Sales influenced by chatbot interactions
- Drop-off points in conversation flows
8. Custom Branding and User Experience Control
Consistency in user experience increases engagement.
Ensure the chatbot allows:
- Brand-specific avatar, tone, and theme customisation
- Personalised greetings and smart onboarding logic
- Language, timing, and segmentation control
9. Enterprise-Grade Security and Compliance
The chatbot must support:
- GDPR, CCPA, and Shopify data privacy requirements
- Encrypted conversations and secure session handling
- Access control based on user roles
10. Scalability and Ongoing Platform Support
The platform must be ready for scale and change.
- Support high conversation volumes without delay or failure
- Offer live support, technical onboarding, and updated documentation
- Active development with feature roadmap transparency
Top 10 Shopify AI Chatbots Reviewed (With Pros & Cons)
We have listed the top 10 AI chatbot solutions:
1. YourGPT
YourGPT is a no-code AI chatbot platform built for businesses that want powerful automation without the complexity. It supports everything from website chat to WhatsApp, Instagram, and more—making it ideal for teams that want custom AI support across multiple channels.
Pros:
- Trains easily on your help center, website, or documents—no coding needed.
- Multilingual support and omnichannel deployment (web, WhatsApp, Messenger, Telegram, Instagram, and more).
- Includes advanced AI flow builder for automations, API calls, and real-time user engagement.
- Live chat and human handoff features built-in, with operator chat, team collaboration, and real-time visitor tracking.
- Built-in lead capture tools, proactive triggers, and chatbot popups to increase engagement.
Cons:
- Learning curve for API setup if used
Best For: Businesses of any size looking to deliver 24/7 AI support and automation across multiple channels without writing code.
2. Tidio
Tidio is a live chat and chatbot platform built for businesses that want quick setup and multichannel communication. It’s especially useful for teams looking to blend human support with AI-driven automation.
Pros:
- Integrates seamlessly with Shopify, enabling real-time visitor tracking and product recommendations.
- Multichannel support including Messenger, Instagram, and email.
- Offers a 7-day free trial without requiring credit card information.
Cons:
- Advanced AI features may require manual tuning for deeper personalization.
Best For: Combining live chat with AI for small to medium-sized businesses.
3. ManyChat
ManyChat is designed for businesses that rely on conversational marketing via social platforms. It helps automate messages and drive sales through channels your customers already use.
Pros:
- Powerful automation builder for Messenger, Instagram, and SMS.
- No-code platform with integrations to Shopify, PayPal, Stripe, and more.
- Free plan available for up to 1,000 contacts.
Cons:
- Not ideal for handling customer support or accessing deep Shopify data.
Best For: Marketing automation through Messenger and SMS.
4. Re:amaze
Re:amaze is a customer communication platform built for businesses that need live chat, automation, and helpdesk tools in one place. It’s designed to streamline support operations while keeping everything connected to your Shopify store.
Pros:
- Combines live chat, chatbot, helpdesk, and ticketing in one platform.
- Seamless order lookup and Shopify synchronization.
- 14-day free trial available.
Cons:
- Interface may be complex for small teams; best suited for businesses managing support at scale.
Best For: Centralized customer service with live chat and helpdesk features.
5. Zendesk AI
Zendesk AI brings automation to large-scale customer support teams by combining AI tools with its established helpdesk system. It’s best for companies already using Zendesk that want to improve response speed without changing platforms.
Pros:
- Automates repetitive support queries with AI macros.
- Integrates with Shopify via plugin, supporting web, social, and mobile channels.
Cons:
- Requires adoption of the Zendesk ecosystem; not focused on Shopify-specific features.
Best For: Enterprises using Zendesk for customer support.
6. Gorgias
Gorgias is built specifically for e-commerce brands using Shopify, offering direct access to store data inside customer chats. It’s ideal for support teams that need quick actions like refunds and order edits without switching tabs.
Pros:
- Tight integration with Shopify for order updates, refunds, and more.
- AI-powered responses and ticketing system.
- 7-day free trial available.
Cons:
- Limited conversational AI capabilities compared to newer platforms.
Best For: Shopify-focused customer support and helpdesk solutions.
7. Gobot
Gobot focuses on interactive customer engagement through AI chatbots, helping online stores guide visitors to the right products. It’s best suited for businesses that want to offer personalized shopping experiences directly on their website.
Pros:
- AI-powered support chatbots that reduce response times and improve customer satisfaction.
- Offers a free trial with customizable design options.
Cons:
- Limited multichannel support; primarily focuses on website integration.
Best For: Creating interactive product recommendation quizzes.
8. Octane AI
Octane AI is built for e-commerce brands that want to collect valuable customer data and boost conversions with personalized experiences. It works well for stores focused on growing their audience and tailoring product recommendations.
Pros:
- Seamless integration with Shopify and other e-commerce tools like Klaviyo and Yotpo.
- Supports automated campaigns such as abandoned cart recovery and upselling.
- 14-day free trial available.
Cons:
- Primarily focuses on top-of-funnel engagement; limited support for customer service queries.
Best For: Personalized product quizzes and zero-party data collection.
9. Botsify
Botsify is a no-code chatbot platform made for teams that want to deploy bots across popular messaging apps. It’s a good fit for businesses aiming to reach users in different languages and channels without coding.
Pros:
- Supports multiple messaging platforms including WhatsApp, Messenger, and Telegram.
- No-code builder with multilingual capabilities.
- 14-day free trial available.
Cons:
- User interface may be outdated compared to competitors; analytics and reporting features are basic.
Best For: Custom no-code chatbot creation with multilingual support.
10. LivePerson
LivePerson is built for enterprises that need highly customized, AI-driven conversations at scale. It helps brands automate support and sales across channels with advanced natural language capabilities.
Pros:
- Advanced AI with natural language processing and proactive engagement.
- Omnichannel capabilities for enterprise teams.
Cons:
- Requires custom integration; no free trial and pricing is not transparent.
Best For: Large businesses requiring custom conversational AI solutions.
Find the Right Chatbot Based on Your Store Type
Not every Shopify store runs the same way—or needs the same kind of chatbot.
A digital product business offering online courses has very different requirements compared to a fast-moving fashion brand or a high-volume electronics dropshipper.
To make it simple, here’s a practical comparison based on:
- What you sell
- How your store operates
- And the type of customer experience you want to deliver
| Store Type | What You Need from a Chatbot | Top Features to Look For |
|---|---|---|
| Multi-category / General Stores | Unified support and product sync across channels | Product lookup, order tracking, multi-channel chat (WhatsApp, Instagram, site), zero-code setup |
| High-volume / Dropshipping | Fast responses and bulk order handling | Helpdesk + chatbot in one, real-time order updates, canned responses, peak load handling |
| Custom Products / Tech & Gadgets | Guided conversations to simplify decision-making | Quiz-based flows, spec filtering, custom product explanations |
| Digital Products / Services | Educational flows and onboarding without manual effort | Multi-language support, knowledge base integration, WhatsApp/API messaging |
| Campaign / Offer Driven Stores | Lead capture and promotions that run 24/7 | Messenger/SMS automation, subscriber building, cart recovery, timed offers |
| Scaling Brands (D2C or B2C) | One tool that works across growth stages without constant reconfiguration | Shopify-native sync, auto-scaling workflows, integrations with CRM, marketing tools, live-agent fallback |
If you’re looking for one chatbot platform that adapts to different store types, offers native Shopify sync, handles both support and sales, and works across multiple channels—there are a few standout options in the market.
Some tools go beyond just chat. They help automate entire customer journeys—from product discovery to post-purchase support—which becomes more valuable as your order volume increases.
Think long-term. The right chatbot isn’t just about handling queries. It should fit directly into your workflow—whether you’re testing your first campaign or managing tens of thousands of orders every month.
Real-World Shopify Chatbot Use Cases (2025)
AI chatbots have become essential for running modern Shopify stores. They help reduce manual work, improve speed, and deliver better customer experiences across every stage of the buyer journey.
1. 24/7 Customer Support for Orders
Chatbots instantly handle common questions like “Where’s my order?” or “When will it be delivered?” They connect directly to your Shopify backend to pull live tracking updates, so customers get accurate answers without waiting.
2. Automating Returns and Refund Requests
Customers can initiate a return, check refund status, or ask about your return policy directly in chat. The chatbot guides them step-by-step, reducing back-and-forth emails and freeing up your support team.
3. Capturing Leads from Store Visitors
When visitors browse your Shopify store, the chatbot can ask simple qualifying questions and collect contact details. It helps convert interest into leads—useful for both sales follow-up and remarketing.
4. Personalised Product Recommendations
Chatbots improve product discovery by asking users a few basic preferences and showing relevant products. It works especially well for stores with large inventories, bundles, or custom configurations.
5. Multi-Channel Customer Conversations
Shopify chatbots support conversations on Instagram, WhatsApp, Messenger, and web chat—all from one place. Whether a customer messages you via DMs or from your product page, the chatbot can look up orders and reply instantly.
6. Cart Recovery and Campaign Automation
They send automated reminders when someone abandons a cart, promote time-sensitive discounts, or follow up after browsing. These small nudges help bring shoppers back and increase conversions.
7. Managing High-Volume During Sales
During peak sales periods or flash drops, a chatbot filters incoming queries and handles repetitive ones like “What’s the offer?” or “Is it in stock?”—keeping your team focused on priority issues.
8. Supporting International Customers
Many Shopify stores sell globally. AI Chatbots that understand multiple languages help serve international customers without needing separate support staff, improving response time and consistency.
FAQ
Do I need a developer to set up a chatbot? ▼
You don’t need a developer. Most Shopify chatbots offer step-by-step setup, visual builders, and templates for common tasks like order tracking and cart recovery.
Can the chatbot answer questions about my products and policies? ▼
Yes. You can train it using your store’s FAQs, return policy, product descriptions, and more. It will respond based on the information you provide.
Will the chatbot work on Instagram, WhatsApp, and other platforms? ▼
Yes. Many chatbots support multiple channels. You can manage customer conversations across your website, Instagram, WhatsApp, and Messenger from one place.
How do I know if the chatbot is working well? ▼
Most platforms show clear reports. You’ll see how many questions it answered, how many carts it recovered, and how many sales it supported.
What if the chatbot can’t answer a question? ▼
It can pass the conversation to a human agent. The agent sees the full chat history and can respond without needing the customer to repeat anything.
Can I change how the chatbot looks and speaks? ▼
Yes. You can adjust the colors, messages, avatar, and tone to match your brand. Some platforms also let you add your logo and custom greetings.
Is customer data safe? ▼
Yes—if you choose a trusted platform. Look for GDPR- and CCPA-compliant providers. Your data should be encrypted and stored securely.
Will the chatbot actually help increase sales? ▼
Yes. It helps customers find products, answers their questions quickly, and recovers abandoned carts—all of which can lead to more sales.
Can the chatbot support customers in different languages? ▼
Yes. Many platforms offer built-in multilingual support. You can chat with customers in their preferred language without hiring extra support staff.
Conclusion
AI chatbots have become essential tools for Shopify stores. They help handle support, answer customer questions faster, and recover sales that might otherwise be lost. For many merchants, they’re now part of daily operations—not just a bonus feature.
But not all chatbots are the same. Some are built for speed and live chat, like Tidio. Others, like Octane AI and Gobot, focus on product discovery. YourGPT is the most complete option if you need automation for support, sales, and internal workflows in one place. If you run a large operation or need advanced AI features, tools like LivePerson or Zendesk AI offer deeper customization.
The right choice depends on your store’s size, the type of products you sell, and where you’re losing time or sales. Start by identifying your biggest support challenges—such as order tracking, product questions, or missed follow-ups. Then choose a chatbot that’s designed to solve those specific problems.
Run a Smarter Shopify Store With AI Chat Support
You don’t need to answer the same questions all day. The right chatbot can handle support, boost sales, and keep your Shopify store running smoothly—even when you’re offline.
- ✔ Answer product and order questions instantly
- ✔ Reduce support workload and response time
- ✔ Recover carts and increase conversions automatically
Try YourGPT with your Shopify store and see the difference in just a few days.
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