Top 6 Yellow AI Competitors & Alternatives in 2024

Yellow AI provides AI tools for customer engagement, such as chatbots and voice assistants to enterprise. However, small business may find other platforms might better meet their needs for customization, integration, pricing flexibility, and stability.

In 2024, businesses have various customer service tools available. If affordability, customization, or advanced analytics are important to you, considering options beyond Yellow AI could improve your strategy.

In this blog we see top 6 alternatives to Yellow AI for 2024. We cover each option’s unique features, pricing, and use cases to help you find the best fit for your customer engagement needs.

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Reasons to Consider Other Yellow AI Alternatives

While Yellow AI is a used by many business but there are several reasons why businesses may want to consider alternative options:

• Pricing: Yellow AI’s pricing may not be suitable for businesses particularly small and medium-sized enterprises.
  
• Responses: Some users have highlighted that sometimes the responses quality is not good.
  
• Limited customization: Some users have reported difficulty in customizing Yellow AI’s chatbots to meet their specific needs. This can impact the effectiveness of the chatbots in addressing customer inquiries and providing personalized support. For a detailed comparison of other chatbot alternatives, check out our Chatbot Alternatives.
  
• Outages and stability issues: Some users have reported outages and stability issues with Yellow AI, which can impact customer support and engagement. This can lead to missed communications, delayed responses, and a negative customer experience.
  
• Difficulty Bot Building: Some users have reported difficulty in creating and editing chatbots with Yellow AI, which can impact the customer experience. Journeys may not be tailored to meet the specific needs of customers, leading to a lack of personalization and effectiveness.

These limitations highlight the importance of considering alternative AI tools that can better meet the specific needs of a business.

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Top 6 Yellow AI Alternative in 2024:

Based on user feedback, community suggestions, and in-depth analysis, we have selected these chatbot platforms. Here is a list of the top 6 alternatives to Yellow AI for 2024:

1. YourGPT AI Chatbot: No-code AI chatbot builder with advanced Features and customisation.
   
2. Haptik: Conversational AI platform integrating generative AI for marketing, support, and operations.
   
3. Kore AI: Conversational AI platform with advanced NLP and extensive integrations.
   
4. Verloop io: AI-powered customer support platform for omnichannel automation and engagement.
   
5. Zendesk: Customer service solution with ticketing and analytics.

See the comparison of ADA CX Chatbot Alternatives

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Overview of 2024’s Top Yellow AI Competitors

Let us explore these alternatives based on key criteria such as features, pricing, user interface, customer support, integration options, and unique selling points.

1. YourGPT AI Chatbot – Leading Yellow Alternative

YourGPT AI Chatbot is a no-code, AI-powered platform that enables businesses to create custom advanced chatbots for there customer support needs. It offers human-like responses, easy training using your own data sources, and advanced functionality through code execution capabilities.

Features:

• No-code chatbot creation with easy training using various data sources like website links, documents, FAQs, etc.
  
• Multilingual support for over 100+ languages
  
• Integration with multiple platforms including WhatsApp, Telegram, Slack, Messenger, Instagram, and Crisp
  
• Ability to create guided conversation flows for more dynamic interactions
  
• Voice recognition capabilities for speech-to-text input
  
• Lead generation functionality with form-filling requirements
  
• Function execution for performing dynamic actions beyond simple responses

Pricing:

• Plans start at $19 per month for advanced options available at higher price points.

User Interface:

• Easy to use with comprehensive training options.

Customer Support:

• 24/7 availability with live support options.

Integration Options:

• Integration across various channel.
• Allow code execution and API calling

For businesses seeking to integrate chatbots with other tools, our guide on Zapier and YourGPT Integration will be especially useful.

YourGPT AI Chatbot provides a robust solution for businesses aiming to implement AI-powered customer support and engagement tools. With its no-code and low code approach, multilingual capabilities, and omni channel integration options, it is accessible to companies of all sizes and industries.

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2. Haptik

Haptik is a conversational AI platform designed to enhance customer engagement through automation and personalized interactions.

Features:

• AI-driven customer support automation.
• Omnichannel capabilities, including integration with messaging platforms like WhatsApp.
• Generative AI applications for tailored customer experiences.

Pricing:

• Pricing details are typically customized based on the business’s needs; potential clients are encouraged to contact Haptik for a quote.

User Interface:

• Intuitive dashboard for managing interactions and monitoring performance metrics.

Customer Support:

• Offers extensive support resources and a dedicated team for client assistance.

Integration Options:

• Supports integration with over 60 applications, including CRM systems and payment gateways.

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3. Kore AI

Kore AI provides a comprehensive platform for building conversational AI solutions aimed at improving customer and employee experiences.

Features:

• Advanced automation capabilities for routine tasks and workflows.
• Generative AI tools for content creation and process optimization.
• Multi-channel support, including voice and text interactions.

Pricing:

• Plans start at $60 per month for the Essential package, with advanced options available at higher price points.

User Interface:

• User-friendly interface that facilitates the creation and management of chatbots and virtual assistants.

Customer Support:

• Offers email support and access to a comprehensive knowledge base.

Integration Options:

• Provides extensive integration capabilities with various digital channels and third-party applications.

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4. Verloop

Verloop.io specializes in conversational AI for customer support, focusing on automating interactions across multiple platforms.

Features:

• Contextual conversation capabilities that enhance user engagement.
• AI-driven chat support for real-time assistance and problem resolution.
• Personalized interaction flows tailored to customer needs.

Pricing:

• Pricing varies according to the specific requirements of each business. Contact us for detailed information.

User Interface:

• Designed for ease of use, allowing businesses to create and manage chat interactions seamlessly.

Customer Support:

• Provides robust support options, including real-time assistance and performance tracking tools.

Integration Options:

• Integrates with 6+ different channels like.

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5. Zendesk

Zendesk is a ticketing platform designed to help businesses manage customer support inquiries.

Features:

• Comprehensive customer support tools.
  
• Omnichannel integration with analytics.

Pricing:

• $55 per agent per month (annually, Team plan).

User Interface:

• User-friendly with customizable dashboards.

Customer Support:

• Extensive knowledge base and 24/7 support.

Integration Options:

• Wide range of third-party integrations available.

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Criteria for Selecting Competitors & Alternatives

When evaluating competitors and alternatives to Yellow AI, consider the following criteria:

• Performance & Features: Look for platforms that offer advanced features, such as natural language processing, machine learning, and omnichannel support.
  
• Ease of Use: Choose platforms with user-friendly interfaces that are easy to navigate.
  
• Customization & Integration: Opt for platforms that offer flexibility in customization and integration with third-party applications.
  
• Pricing & Scalability: Consider platforms that offer competitive pricing and scalability options.
  
• Customer Support & Community: Evaluate the quality of customer support and the presence of an active user community.

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Conclusion

Yellow AI provides effective AI tools for customer engagement but may not address every business need. Issues such as pricing, customization, and stability could impact its suitability for some organizations.

For those seeking alternatives with better value, enhanced features, or more flexibility, exploring other options is recommended.

This blog lists the top 6 alternatives to Yellow AI for 2024, comparing them on features, pricing, and Integrations.

Assessing these alternatives will help you select a platform that aligns more closely with your business objectives and customer engagement strategy.